Certified Technicians
Certified Technicians | Heat Repair | Heating and Air Conditioning | Dandridge
Keeping Dandridge homes cozy through winter’s mood swings is second nature to HEP’s certified technicians. Armed with deep expertise in heating and air conditioning systems of every make and model, our team shows up on time, pinpoints the problem fast, and explains your best options in plain English. From igniter troubles to thermostat glitches, we carry the tools and parts to finish most fixes in a single visit—saving you from repeat appointments and surprise costs. That dependable, no-nonsense service is how we’ve earned the trust of Jefferson County families for over three decades.
When you need heat repair that lasts, call the local pros who answer around the clock and back every job with solid warranties. A warmer, safer home is just one phone call—or the quick form below—away.
FAQs
Are your heating repair technicians in Dandridge fully certified and insured?
Yes. Every technician who arrives at your home is EPA-certified, NATE-certified, and carries full state and local licensing for mechanical HVAC work. We also maintain comprehensive liability and workers’-comp insurance, so you are completely protected while we are on site.
What types of heating systems can you repair?
Our team is trained to diagnose and repair all major brands and models of gas furnaces, electric furnaces, heat pumps, dual-fuel systems, ductless mini-splits, and packaged rooftop units. Whether your equipment is a legacy model from the 1990s or the latest variable-speed system, we have access to OEM parts and advanced diagnostic tools to restore proper operation.
How fast can you respond to a no-heat emergency in the Dandridge area?
During peak heating season we maintain on-call crews 24/7. In most cases we can dispatch a technician to any address in Jefferson County—including Dandridge, Jefferson City, and White Pine—within 2–4 hours. After-hours and holiday service is available, and our trucks are stocked with the most common replacement parts to finish the repair in one visit whenever possible.
What are the most common signs my furnace or heat pump needs professional repair?
Watch for weak airflow from vents, cold spots in rooms, rising utility bills, frequent short cycling, unusual noises (bangs, squeals, or rattles), stale or burning odors, a yellow furnace flame instead of blue, or the system shutting off before reaching the thermostat setting. Addressing these symptoms early can prevent a complete breakdown and costlier damage.
How much will a typical heat repair cost, and do you provide upfront estimates?
Prices vary with the complexity of the problem, but most residential heat repairs in Dandridge fall between $150 and $600. Before any work begins, your technician will perform a full diagnostic, explain the issue in plain language, and present a written, flat-rate quote covering parts, labor, and any after-hours fees. You approve the price before we proceed—no surprise charges at checkout.
Do you offer any warranties or maintenance plans after the repair is completed?
Absolutely. All parts we install carry a manufacturer’s warranty (typically 1–5 years), and our labor is guaranteed for 12 months. To prevent future breakdowns, we also offer affordable Comfort Club plans that include two precision tune-ups per year, priority scheduling, 15% repair discounts, and no overtime charges—ideal for keeping your heating and cooling system efficient and reliable year-round.