Emergency Response
Emergency Response | Heating and Air Conditioning | Dandridge
When the temperature swerves from sweltering to freezing in the blink of an eye, Dandridge homeowners count on HEP for fast, no-nonsense relief. Our certified technicians are on call 24/7, equipped with the tools and know-how to diagnose and fix any heating and air conditioning crisis before discomfort turns into disaster.
From sudden furnace failures at midnight to AC breakdowns on the hottest summer afternoon, we arrive quickly, explain your options clearly, and restore comfort with lasting repairs—not temporary band-aids. One call to HEP means transparent pricing, courteous service, and peace of mind that your home’s climate is back under control fast.
Don’t let an unexpected equipment failure ruin your sleep or your weekend. Save our number, and the next time your system falters, reach for the hometown team that treats every emergency like it’s happening in our own living room.
FAQs
What situations are considered an HVAC emergency in Dandridge?
Any issue that threatens your family’s safety, comfort, or property qualifies as an emergency. Common examples include complete loss of heating or cooling during extreme temperatures, the smell of gas or burning wires, water leaks from the indoor unit, frozen coils that prevent airflow, and systems that repeatedly trip breakers. If you are unsure, call us—our dispatcher can quickly determine whether immediate service is required.
How quickly can your technicians arrive at my Dandridge home or business?
Because we keep a dedicated on-call crew for Jefferson County, our average response time inside Dandridge city limits is 60 minutes or less. During widespread weather events we prioritize calls involving safety hazards and medical needs, but we still strive to reach every customer the same day. You will receive an ETA by phone or text as soon as your call is dispatched.
Are emergency heating and air conditioning services available 24/7, including weekends and holidays?
Yes. Our emergency hotline is staffed around the clock, 365 days a year—Christmas, July 4th, and every day in between. The on-call technician carries a fully stocked service vehicle so most repairs can be completed in one visit no matter the hour.
What types of systems can you repair during an emergency visit?
Our EPA-certified technicians are trained to diagnose and repair gas furnaces, heat pumps, central air conditioners, ductless mini-splits, packaged rooftop units, and commercial refrigeration equipment. We carry common replacement parts—capacitors, contactors, igniters, blower motors, and refrigerant—in our trucks to minimize downtime.
How much does emergency service cost, and will I pay extra for after-hours calls?
There is a flat emergency dispatch fee that covers the technician’s travel and initial diagnostic, regardless of the time of day. After the problem is identified, you will receive a written quote for parts and labor before any work starts. We do not charge “overtime multipliers” on parts—only the single after-hours dispatch fee. Financing and major credit cards are accepted for larger repairs.
What should I do while waiting for the technician to arrive?
First, turn off the HVAC unit at the thermostat or breaker to prevent further damage. If you smell gas, evacuate the building and call 911 from a safe distance. For water leaks, place towels or a pan under the unit and shut off the condensate pump if accessible. Keep pets and children away from the equipment, and have your system’s brand and model number handy to speed up the repair process once we arrive.