Certified Technicians
Certified Technicians | Air Conditioning | Heating and Air Conditioning | Decatur
When summer heat settles over Decatur, HEP’s certified technicians keep comfort within reach. Our team arrives on time, in uniform, and fully equipped to diagnose, repair, or replace your air conditioning system with the precision that comes from ongoing factory training and decades of hands-on experience. From energy-efficient upgrades that trim utility bills to rapid emergency repairs that restore cool air before dinner, we tailor every solution to your home’s unique layout and your family’s budget.
Choosing HEP means partnering with neighbors who care about the health of your HVAC system long after the service call ends. We back our workmanship with transparent pricing, clear communication, and a satisfaction guarantee, so you can relax and enjoy Decatur’s sunny days from a perfectly chilled living room. Let us handle the details—filter changes, refrigerant checks, and smart-thermostat tuning—while you reclaim your summer comfort with reliable air conditioning.
FAQs
What air-conditioning services do your certified technicians offer in Decatur?
Our Decatur team is fully trained to handle every stage of your cooling system’s life cycle—new system design and installation, seasonal tune-ups, emergency repairs, refrigerant recharging, airflow balancing, thermostat replacement, ductwork inspection, and full system change-outs. Whether you have a central AC, heat pump, ductless mini-split, or packaged rooftop unit, we have the tools and factory training to keep it running efficiently and safely.
How fast can you respond to an emergency AC breakdown?
Because Decatur summers can reach triple-digit heat indexes, we run a dedicated 24/7 emergency dispatch line. Calls received before noon are usually handled the same day, and after-hours calls are triaged within 2–4 hours by an on-call technician. Our trucks are stocked with common replacement parts so most issues—bad capacitors, failed contactors, frozen evaporator coils—can be fixed in a single visit.
Are your HVAC technicians licensed and certified?
Yes. Every field technician holds an Alabama HVAC & Refrigeration Contractor’s License, carries EPA Section 608 certification for refrigerant handling, and completes regular factory courses for brands such as Trane, Carrier, Rheem, and Lennox. We also maintain NATE (North American Technician Excellence) certification, which is the industry’s highest independent testing standard for HVAC proficiency.
Which air-conditioner brands and models can you service or install?
We are authorized dealers for Trane, Carrier, and Rheem, but our technicians are trained to diagnose and repair virtually any brand, including Goodman, Lennox, Bryant, York, Amana, Ruud, and Mitsubishi Electric mini-splits. Because we maintain direct relationships with multiple distributors, we can obtain OEM or high-quality aftermarket parts quickly even for older or less common systems.
How often should my AC system be maintained, and what’s included in a tune-up?
For Decatur’s humid climate, we recommend a comprehensive maintenance visit every spring. Our 20-point tune-up includes checking refrigerant charge, tightening electrical connections, cleaning indoor and outdoor coils, testing capacitors and contactors, clearing condensate drains, inspecting blower wheels, verifying thermostat calibration, and measuring static pressure. Regular maintenance can improve efficiency by up to 15 %, extend equipment life, and preserve manufacturer warranties.
Do you offer energy-efficient AC options, and can they really lower my power bills?
Absolutely. We install ENERGY STAR®-rated systems with SEER2 efficiencies up to 20+, variable-speed compressors, and smart thermostats that adapt to your schedule. For many Decatur households upgrading from a 10-SEER unit, monthly cooling costs drop 30–40 %. We provide free in-home load calculations, explain utility rebates and federal tax credits, and can pair efficiency upgrades with affordable financing to maximize your long-term savings.