Satisfaction Guarantee
Satisfaction Guarantee | Heat Repair | Heating and Air Conditioning | Decatur
When icy Decatur nights creep in and the furnace falters, HEP’s satisfaction guarantee has you covered. Our licensed technicians arrive fast, diagnose accurately, and perform precision heat repair that restores comfort without cutting corners. From vintage boilers in historic homes to high-efficiency gas systems, we carry the parts, tools, and expertise to fix it right the first time—backed by a written promise that you won’t pay until you’re completely happy.
Because every minute without warmth feels like an hour, we keep live dispatchers on call 24/7 and stock our trucks like rolling warehouses. That means fewer return visits, transparent upfront pricing, and courteous pros who leave your space cleaner than they found it. Trust HEP to turn a stressful breakdown into a seamless experience and show you why Decatur homeowners have counted on us for worry-free comfort year after year.
FAQs
What does your 100% Satisfaction Guarantee cover for heat repair in Decatur?
Our 100% Satisfaction Guarantee means that if you’re not completely happy with the quality of our workmanship, the performance of your repaired heating system, or the professionalism of our team within the first 12 months of service, we’ll come back and make it right at no additional cost—or refund the service portion of your invoice. Parts carry the manufacturer’s warranty, and any labor related to those parts remains covered by our guarantee.
How quickly can you respond to a no-heat emergency in Decatur?
We offer same-day emergency heat repair, with technicians on call 24/7 during the heating season. Calls received before 5:00 p.m. are usually serviced within three hours, and after-hours calls are prioritized to ensure you’re not left without heat overnight. There is no additional dispatch fee for evenings, weekends, or holidays.
Are there any upfront costs or hidden fees associated with your heat repair services?
No. After diagnosing the issue, our technician provides a flat-rate, itemized quote before any work begins. The price includes parts, labor, and standard warranty coverage, so you’ll never see surprise add-ons or overtime fees—even if the repair takes longer than expected.
Do you service all types and brands of heating systems?
Yes. Our EPA-certified technicians are trained to repair gas furnaces, electric furnaces, heat pumps, dual-fuel systems, and packaged HVAC units from all major manufacturers, including Trane, Lennox, Carrier, Rheem, Goodman, and more. If parts are obsolete, we’ll advise on equivalent replacements or upgrade options.
Will a heat repair affect my manufacturer’s warranty?
No. Because our company is fully licensed and our technicians follow manufacturer-approved procedures, any repairs we perform keep your existing equipment warranty intact. We also document every service visit and can provide the paperwork needed if you ever have a warranty claim.
How can I schedule a heat repair appointment in Decatur?
You can call our local Decatur office 24/7, book online through our secure scheduling portal, or use our mobile app to select your preferred date and time. Same-day slots are often available, and we send text/email confirmations plus a technician tracking link so you know exactly when we’ll arrive.