- HEP Heat and Air
- Sputtering Furnaces

Sputtering Furnaces
Sputtering Furnaces | Heat Repair | Heating and Air Conditioning | Decatur
When a Decatur cold snap turns your once-reliable furnace into a sputtering space hog, HEP’s seasoned technicians arrive fast, tools in hand and smiles on faces. We diagnose on the spot, explain what went wrong in plain English, and restore warmth with factory-approved parts so your family can get back to movie nights, Sunday roasts, and a good night’s sleep. From classic gas furnaces to modern dual-fuel systems, no heating challenge is too quirky—or too urgent—for our crew.
Our vans roll out 24/7, fully stocked for emergency heat repair, preventive tune-ups, and energy-smart upgrades that tame utility bills all winter long. Backed by transparent pricing and a 100% satisfaction guarantee, HEP turns Decatur’s chilliest breakdowns into quick wins that leave your home cozy, safe, and humming efficiently for seasons to come.
FAQs
Why is my furnace sputtering, banging, or making other unusual noises?
A sputtering furnace usually indicates one of three problems: a dirty burner assembly that is struggling to ignite, a failing blower motor bearing, or loose metal ductwork expanding and contracting. These issues restrict airflow or combustion, forcing the system to work harder and produce odd sounds. Running the unit in this condition can overheat the heat exchanger or damage the blower motor, so shut the furnace down and call a certified technician as soon as possible.
How can I tell if it’s time to schedule professional heat repair instead of trying a DIY fix?
You should call for professional service if you notice any of the following: (1) the furnace won’t turn on or shuts off after a few minutes, (2) you smell gas or burning odors, (3) the system trips the breaker repeatedly, (4) there’s no warm air from the vents even though the thermostat is set correctly, or (5) uneven heating throughout your home. These symptoms point to electrical, gas-supply, or safety-control problems that require specialized tools and training.
What brands and system types do you service in the Decatur area?
Our factory-trained technicians service all major furnace and HVAC manufacturers—including Carrier, Trane, Lennox, Rheem, Goodman, American Standard, York, and Bryant—as well as ductless mini-split heat pumps such as Mitsubishi and Daikin. Whether you own a gas, electric, or dual-fuel furnace, we carry genuine replacement parts on the truck to complete most repairs during the first visit.
How fast can you get to my Decatur home for an emergency heat repair call?
We offer 24/7 emergency dispatch within Decatur and the surrounding neighborhoods. Most customers are reached within 90 minutes, day or night. Our live call center coordinates GPS-routed trucks, so a qualified technician is dispatched from the location closest to you. Evening, weekend, and holiday service carries no additional after-hours fee—just our standard diagnostic charge.
What preventive maintenance can I do to keep my furnace from sputtering or breaking down?
Replace the air filter every 30–90 days, keep supply and return vents clear of furniture, vacuum the blower compartment annually, and test your CO detector monthly. Schedule a professional tune-up each fall; a technician will clean the burners, inspect the heat exchanger for cracks, lubricate the blower motor, and verify gas-pressure settings. These steps remove dirt that causes sputtering and extend your system’s lifespan.
How much does a typical heat repair cost, and do you offer financing or discounts?
Standard repairs in Decatur range from $125 for a thermostat replacement to $650 for an igniter, flame sensor, or blower motor. After our technician diagnoses the issue, you’ll receive a flat-rate quote before work begins—no hidden fees. We accept all major credit cards, provide short-term 0% financing on repairs over $500 (with approved credit), and offer a 10% discount to seniors, veterans, and first responders.