Satisfaction Guarantee
Satisfaction Guarantee | Heating and Air Conditioning | Decatur
When Decatur homeowners invite HEP into their living rooms or crawl spaces, they’re not just asking for a tune-up—they’re asking for peace of mind. That’s why every repair, replacement, or seasonal checkup we perform on your heating and air conditioning comes backed by our rock-solid Satisfaction Guarantee. If the temperature isn’t perfect, if the system isn’t whisper-quiet, or if our technicians don’t leave your home cleaner than they found it, we’ll return promptly and make it right at no extra cost. Your comfort drives every wrench turn and thermostat calibration we make.
From sweltering summer afternoons to frost-tipped winter mornings, Decatur residents can’t afford second-guessing when it comes to indoor climate control. HEP’s certified pros arrive on time, explain each option in plain English, and quote every job upfront—so there are zero surprises except how quickly your home feels just right. Give us a call today and discover why neighbors all over Decatur rate us five stars for reliability, courtesy, and a guarantee that truly means what it says.
FAQs
What does your 100 % satisfaction guarantee cover for HVAC services in Decatur?
Our guarantee promises that every heating or air-conditioning installation, repair, or maintenance visit we perform in Decatur will meet or exceed industry standards and your personal expectations. If a system we installed fails to heat or cool properly, if workmanship is sub-par, or if you are unhappy with our service attitude within the guarantee period, we will return at no charge to make it right, replace defective components, or refund your payment according to the terms outlined on your original invoice.
How long is the satisfaction guarantee valid after an installation or repair?
For most new residential system installations, the satisfaction guarantee is valid for 12 months from the date the work is completed. For repairs and preventive maintenance, the coverage period is 90 days on labor and the manufacturer’s stated warranty on parts. These time frames give you one full heating and cooling season to be certain the equipment performs as promised in Decatur’s variable climate.
What happens if I’m not satisfied with my new heating or cooling system?
Simply call our Decatur office within the guarantee window and describe the issue. We will schedule a priority visit—usually within 24 hours—to inspect the system. If adjustments or minor repairs are needed, we perform them free of charge. If the equipment is fundamentally undersized, incorrectly installed, or defective, we will either replace it with an equivalent system or remove it and refund your investment, whichever you prefer.
Does the guarantee apply to parts, labor, or both?
Both. Labor is fully covered under our satisfaction guarantee during the stated period. All new parts and equipment carry the manufacturer’s warranty, which often ranges from 5 to 10 years on major components. If a warranted part fails, we replace it at no cost for the part; you pay nothing for the associated labor as long as you’re within our satisfaction-guarantee window or have an active maintenance agreement.
Are there any conditions or exclusions I should know about?
The guarantee remains in force as long as the equipment is operated according to manufacturer guidelines and has not been altered or serviced by another contractor. Issues caused by factors beyond our control—such as power surges, flood damage, or homeowner-supplied parts—are excluded. Rental properties require that tenants follow the thermostat and filter-change instructions we leave on site. Full details are printed on every service agreement to prevent surprises.
How do I request service under the satisfaction guarantee?
Call our local Decatur hotline at the number on your invoice or use the “Guarantee Service” form on our website. Provide your job number or installation date, a brief description of the problem, and preferred contact times. A customer-care specialist will confirm your eligibility and dispatch a certified technician, usually the same day. All follow-up visits related to the original work are scheduled ahead of regular appointments, so you get fast, no-hassle resolution.