Transparent Up-front Pricing
Transparent Up-front Pricing | Heating and Air Conditioning | Decatur
Imagine requesting service in Decatur and knowing the exact cost before a single tool is lifted—that’s the HEP promise. Our technicians arrive on time, present a clear, itemized quote, and wait for your approval before any work begins. No surprises, no small print—just honest numbers and a friendly face dedicated to keeping your home comfortable year-round.
Whether you need a seasonal tune-up, a speedy repair, or a brand-new system, HEP’s transparent up-front pricing takes the stress out of heating and air conditioning decisions. We back every estimate with industry-leading warranties and a satisfaction guarantee, so you can relax and enjoy reliable climate control while we handle the hard work.
FAQs
What does “transparent up-front pricing” mean for your Decatur heating and air service?
It means you receive a firm, itemized quote before any work begins. Our technician diagnoses the issue, explains the solution options, and shows you the exact price for each option—including parts, labor, taxes, and permits—so you can approve or decline work with no pressure and no surprises on the final invoice.
How are repair or replacement costs calculated?
Prices are based on flat-rate industry guides combined with real-time local material costs. We factor in the brand and efficiency level of equipment, required labor hours, and any code-mandated accessories. Because our rates are standardized, the quote is the same whether the job takes one hour or four, protecting you from time-and-material mark-ups.
Are there any hidden fees, trip charges, or overtime premiums?
No. The up-front quote covers everything: dispatch, diagnostics, parts, labor, disposal, and warranty processing. Evening, weekend, or holiday service is billed at the same flat rate, so you never pay an overtime premium. The only time your price changes is if you choose additional work not on the original estimate—and you’ll receive a new written quote first.
Do you provide free estimates for new systems and major repairs in Decatur?
Yes. System replacement consultations and large-scale repair estimates are 100 % free within our Decatur service area. A comfort specialist will measure your home, perform a load calculation, and present multiple equipment choices with their respective prices, efficiency ratings, and available rebates, so you can make an informed decision at no cost.
What payment and financing options do you offer?
We accept major credit/debit cards, checks, and ACH transfers. For larger projects we partner with reputable lenders to provide low-interest and 0 % promotional financing (subject to credit approval) with terms ranging from 6 to 120 months. You can also split payments between methods or use eligible utility rebates and manufacturer incentives to lower out-of-pocket costs.
How do I receive my written quote and how long is it valid?
Your quote is generated on a tablet during the visit and emailed or texted to you instantly in PDF format. Printed copies are available upon request. Standard repair quotes remain valid for 30 days; system replacement quotes are locked in for 60 days unless otherwise specified. If manufacturer pricing or rebate structures change, we’ll notify you before the expiration date so you’re never caught off guard.