Emergency Service
Emergency Service | Air Conditioning | Heating and Air Conditioning | Decherd
When Decherd summers turn sultry or an unexpected breakdown strikes in the middle of the night, HEP’s emergency service team arrives fast. Our seasoned technicians stock fully-equipped trucks, diagnose problems on the spot, and restore cool comfort before the heat can settle in. From faulty thermostats to complete system failures, we bring the same neighborly care and transparent pricing that have made us a trusted hometown choice for decades.
Because every minute without reliable air conditioning can feel like forever, we’re on call 24/7, holidays included. Whether your system needs a quick recharge, a precision repair, or honest advice on replacement options, you’ll get upfront answers, skilled workmanship, and the peace of mind that comes from a job done right—right here in Decherd.
FAQs
What situations count as an air-conditioning emergency in Decherd?
Any issue that creates a safety risk, major property damage, or total loss of cooling during extreme heat qualifies as an emergency. Examples include a system that will not start at all, a compressor that is smoking or tripping the breaker repeatedly, refrigerant leaks that could harm indoor air quality, severe water leaks from a clogged condensate line flooding ceilings or floors, and electrical odors or sparks coming from the outdoor unit or air handler.
How fast can your technicians reach my home or business in Decherd after I call?
Because our emergency team is on call 24/7/365 and based right here in Franklin County, we typically arrive anywhere in Decherd within 60–90 minutes—often faster during normal traffic conditions. We dispatch the closest available, fully stocked service vehicle the moment your call is logged so you are not waiting for a tech to drive in from another city.
Do you work on all makes and models of air-conditioning systems?
Yes. Our EPA-certified technicians are factory-trained on the major brands installed in the Decherd area—Carrier, Trane, Lennox, Goodman, Rheem, York, and more. We also service older or less common brands, ductless mini-split systems, heat pumps, and light commercial rooftop units. Each truck carries universal replacement parts and refrigerants to handle most repairs on the first visit.
What costs should I expect for an emergency air-conditioning repair?
There is a flat emergency dispatch fee that covers the technician’s immediate response outside normal business hours. After diagnosing the problem, we present a written, upfront price for the specific repair—parts, labor, and any refrigerant. You approve the total before work begins, so there are no hidden charges. We accept cash, major credit cards, and offer short-term financing for larger repairs or replacement units.
Can an emergency service call void my manufacturer’s warranty?
No. Our company is licensed, insured, and adheres to factory-approved repair procedures using genuine or high-quality OEM parts. This maintains your equipment warranty and, in many cases, fulfills the manufacturer’s requirement that a licensed contractor perform the service. We also document all work in writing for your records.
What can I do while waiting for your technician to protect my home and family?
Turn off the air-conditioner at the thermostat and at the breaker if you notice smoke, sparks, or a burning smell. For a water leak, place towels or a bucket under the drip to minimize damage and shut the system off to stop further condensation. Keep doors and curtains closed to retain cool air, move pets or vulnerable family members to the coolest part of the home, and stay hydrated. Avoid opening the unit’s panels or adding refrigerant yourself—this can be dangerous and may void warranties.