Certified Technicians
Certified Technicians | Heating and Air Conditioning | Decherd
When Decherd’s unpredictable weather swings from frosty mornings to steamy afternoons, HEP’s certified technicians are ready with fast, friendly service that keeps your home perfectly balanced. Our pros arrive on time, explain every option in plain language, and back their work with rock-solid guarantees—so you can relax knowing your heating and air conditioning system is in the best hands in Franklin County.
Whether you need a precision tune-up, an energy-saving upgrade, or an emergency repair at midnight, we bring the tools, training, and hometown pride to get it right the first time. Choose HEP and enjoy year-round comfort, transparent pricing, and a team that treats your home like their own.
FAQs
What heating and air-conditioning services do your certified technicians provide in Decherd?
Our team handles the full life-cycle of your HVAC system, including new equipment selection and sizing, professional installation, seasonal maintenance, emergency repairs, and complete system replacements. We service furnaces, heat pumps, central air conditioners, ductless mini-splits, geothermal units, thermostats, ductwork, zoning controls, and indoor air-quality accessories such as air purifiers and humidifiers.
Are your technicians licensed, insured, and certified in Tennessee?
Yes. Every field technician holds current NATE (North American Technician Excellence) certification, EPA Section 608 refrigerant handling credentials, and a Tennessee state mechanical contractor license. The company maintains full liability and workers’-comp insurance, and all employees pass background checks and drug screening. Our licensing means we can secure permits and inspect work to meet local Decherd and Franklin County building codes.
How fast can you respond if my heater or AC breaks down?
We provide 24/7 emergency service throughout Decherd. When you call after hours, a live dispatcher immediately notifies an on-call technician. In most cases we arrive within two hours—often sooner—because our fleet is strategically stationed in Franklin County and stocked with common replacement parts. Same-day scheduling is also available for non-emergency repairs during regular business hours.
Do you offer preventive maintenance plans, and what do they include?
Yes. Our Comfort Shield Maintenance Plan includes two precision tune-ups per year—one for heating, one for cooling. Each visit covers a 20-point inspection, coil and blower cleaning, safety testing, thermostat calibration, refrigerant check, filter replacement, and written performance report. Members receive priority scheduling, a 15 % discount on repairs, waived diagnostic fees, and documented service records that keep manufacturer warranties valid.
What HVAC brands can your technicians service or install?
Because our technicians are factory-trained and NATE-certified, we can work on virtually all major brands, including Trane, Carrier, Lennox, Rheem, Ruud, Goodman, Daikin, Bryant, York, American Standard, and Mitsubishi Electric. We install high-efficiency equipment from these manufacturers and use OEM or approved parts when performing repairs to maintain warranty integrity.
How can you help me improve energy efficiency and lower my utility bills?
We start with a free in-home assessment to evaluate your current system’s efficiency, duct sealing, insulation levels, and thermostat settings. Recommendations may include enrolling in regular maintenance, upgrading to a high-SEER air conditioner or dual-fuel heat pump, installing a smart thermostat, sealing or replacing leaky ductwork, adding attic insulation, and improving indoor air quality for better airflow. Customers who follow our tailored plan typically see 15–30 % savings on annual heating and cooling costs.