Emergency Repairs
Emergency Repairs | Heating and Air Conditioning | Decherd
When the Tennessee temperature swings from blistering afternoons to frosty nights, Decherd homeowners count on HEP to keep their comfort systems running. One call to our 24/7 emergency line brings a certified technician racing to your door, equipped with the parts, tools, and know-how to diagnose and fix the issue on the first visit. We’ve spent decades mastering every brand and model, so whether it’s a furnace that won’t ignite or an AC that’s blowing warm air, you can trust us to restore perfect indoor air in record time.
We understand that a breakdown doesn’t just disrupt your day—it jeopardizes your safety and peace of mind. That’s why we back every repair with transparent pricing, clear communication, and the region’s strongest satisfaction guarantee. From middle-of-the-night furnace failures to sweltering weekend AC surprises, HEP is Decherd’s fast, friendly solution for reliable heating and air conditioning emergency repairs.
FAQs
What qualifies as an HVAC emergency, and how do I know if I should call for immediate service?
An HVAC emergency is any situation that threatens your comfort, health, or property if not addressed right away. Examples include a complete loss of heating during freezing weather, an AC failure when indoor temperatures exceed 90°F, unusual burning smells or smoke coming from the unit, carbon-monoxide alarm activation, major refrigerant or water leaks, and electrical issues such as tripped breakers that immediately reset. If you feel unsafe, see visible damage, or the temperature poses a health risk to children, seniors, or pets, call our emergency line—our dispatcher will help you determine whether a rapid response is necessary.
How quickly can your technicians reach my home in Decherd for an emergency HVAC repair?
Because we’re based right here in Franklin County, our on-call teams average a 60- to 90-minute arrival time anywhere in Decherd, Winchester, Estill Springs, or surrounding areas. During severe weather spikes when demand is high, we triage calls by urgency—life-safety situations take priority—but we still strive to be on-site the same day, often within a couple of hours. Our service vehicles are fully stocked, so most repairs are completed on the first visit.
Do you offer 24/7 emergency heating and air conditioning service, even on weekends and holidays?
Yes. Our live answering service operates 24 hours a day, 365 days a year. Whether it’s a Sunday night in January or a holiday afternoon in July, we have certified technicians on standby. Once you place an emergency call, the dispatcher immediately notifies the on-call tech, who will return your call within 15 minutes to confirm the ETA and gather further details about the problem.
What should I do to minimize damage or discomfort while I’m waiting for the technician to arrive?
First, turn off the HVAC system at the thermostat and breaker if you hear grinding, smell burning, or see sparks. This prevents further damage. For loss of heat, close curtains, seal drafts, and use safe space heaters if you have them. For AC failures, run ceiling fans, close blinds against the sun, and stay hydrated. Mop up any water from leaks to avoid flooring damage, and place a bucket under drips from the indoor coil. Never attempt to open sealed panels or handle refrigerant yourself—wait for the professional.
How much does emergency HVAC service typically cost, and are there extra fees for after-hours calls?
Our diagnostic fee for emergency calls in the Decherd area starts at $119 during regular business hours and $169 after hours, nights, or holidays. Once we identify the problem, you receive a flat-rate quote for parts and labor before we begin repairs, so there are no surprises. If the repair is extensive, we can apply the diagnostic fee toward a replacement system should you choose that option. We also offer financing and accept major credit cards to ease unexpected costs.
Are your technicians trained to repair all major brands and types of heating and cooling systems?
Absolutely. Every technician holds EPA certification and undergoes continuous factory training on leading brands such as Trane, Carrier, Lennox, Rheem, Goodman, and Mitsubishi. We service gas furnaces, heat pumps, central air conditioners, ductless mini-splits, and packaged rooftop units. Our vans carry common OEM and universal parts so we can fix most systems—no matter the brand or age—on the spot. If specialized components are needed, we leverage local suppliers in Tullahoma and Chattanooga for same- or next-day pickup.