- HEP Heat and Air
- Preventive Tune-up

Preventive Tune-up
Preventive Tune-up | Heat Repair | Heating and Air Conditioning | Ducktown
When Ducktown nights dip below cozy and your system sputters, HEP’s preventive tune-up acts like a personal trainer for your furnace and A/C. Our certified technicians arrive with state-of-the-art diagnostic tools, inspecting burners, calibrating thermostats, tightening electrical connections, and clearing out hidden dust bunnies that steal efficiency. The result is a quieter, cleaner unit that costs less to run—so you can enjoy that crisp mountain air outside, not inside your living room.
And if those inspections uncover a failing ignitor or a compressor on its last breath, we pivot seamlessly to fast, dependable heat repair that keeps your home comfortable without the drama of a mid-winter breakdown. Backed by transparent pricing and a neighbor-next-door attitude, HEP is proud to keep Ducktown homes warm today and ready for whatever tomorrow’s weather brings.
FAQs
Why is preventive tune-up important for my heating and air conditioning system in Ducktown?
Seasonal tune-ups keep your HVAC equipment running safely and efficiently despite Ducktown’s humid summers and chilly winters. During a visit we clean and lubricate moving parts, tighten electrical connections, test safety controls, and calibrate thermostats. Catching wear and tear early prevents unexpected breakdowns, extends equipment life by several years, maintains manufacturer warranty requirements, and can cut energy consumption by 10–20 percent.
What does your preventive tune-up service include?
Our technicians follow a 20-plus-point checklist: 1) Inspect heat exchanger, burners, and ignition system; 2) Clean condenser and evaporator coils; 3) Check refrigerant charge and adjust if needed; 4) Replace or wash air filters; 5) Test airflow and static pressure; 6) Tighten electrical terminals, measure voltage/amperage; 7) Lubricate motors and bearings; 8) Calibrate thermostat; 9) Verify safety shut-offs & carbon-monoxide levels; 10) Provide a written condition report and recommendations.
How often should I schedule a tune-up or heat maintenance visit?
We recommend two precision tune-ups per year—one in early spring for the cooling side and one in early fall for the heating side. If you have a heat pump that runs year-round, bi-annual visits are still ideal. Homes with pets, smokers, or allergy sufferers may benefit from quarterly filter checks and an additional mid-season inspection.
Will a tune-up help lower my energy bills during Ducktown’s seasonal temperature swings?
Yes. Dust build-up on coils or a mis-adjusted gas valve can reduce system efficiency by 5–15 percent. After cleaning coils, replacing filters, and verifying refrigerant levels, most clients notice shorter run times and steadier indoor temperatures. Over a full cooling and heating cycle, these gains often translate into $100–$300 in utility savings, easily offsetting the cost of the service.
What are signs I need heat repair instead of just a tune-up?
Schedule a repair visit if you notice: • No heat or cool air at the vents • Frequent system cycling or breaker trips • Unusual noises such as grinding, squealing, or banging • Burning or musty odors • Indoor temperatures that don’t match the thermostat • Sudden spikes in power or gas bills. A tune-up is preventive; persistent performance issues indicate a component failure that needs diagnosis and repair.
Do you offer emergency heat repair services in Ducktown, and how quickly can you arrive?
Yes. Our on-call team is available 24 hours a day, 7 days a week throughout Ducktown and the surrounding Polk County area. During normal weather we typically arrive within 2–4 hours; during severe cold snaps we triage calls by safety priority but still aim for same-day service. All vans are fully stocked with common parts so most repairs are completed on the first visit.