- HEP Heat and Air
- High-efficiency Equipment

High-efficiency Equipment
High-efficiency Equipment | HVAC Unit Replacement | Heating and Air Conditioning | Ducktown
When Ducktown homeowners are ready to upgrade comfort and cut energy bills, HEP’s high-efficiency heating and cooling specialists make the process simple. Our NATE-certified technicians evaluate your home’s unique load requirements, remove aging systems with care, and install advanced equipment that delivers whisper-quiet performance and impressive SEER ratings. From heat pumps built for mountain winters to smart thermostats that learn your schedule, every component is chosen to maximize efficiency and keep monthly costs low—backed by transparent pricing and industry-leading warranties.
Schedule an HVAC unit replacement with HEP and discover how effortless climate control can be. We handle permits, haul-away, and post-install tune-ups, so you can sit back and enjoy year-round comfort. Plus, with flexible financing and 24/7 emergency support, you’re never left in the cold (or heat). Trust the local team that’s been serving Ducktown for decades, and feel the immediate difference high-efficiency equipment makes in your home.
FAQs
What makes a new HVAC system “high-efficiency,” and why does that matter in Ducktown?
A high-efficiency HVAC unit uses advanced compressor technology, variable-speed motors, smart controls, and improved heat-exchange surfaces to deliver more heating or cooling with less energy. Cooling systems are rated by SEER2 (Seasonal Energy Efficiency Ratio 2) and heating systems by AFUE (Annual Fuel Utilization Efficiency). In Ducktown’s humid summers and cool winters, upgrading from a 10-SEER air conditioner to a 17–20-SEER2 heat pump or from an 80% to a 95%+ AFUE furnace can cut utility bills 25–40%, reduce greenhouse-gas emissions, and keep indoor temperatures steadier and quieter.
How can I tell it’s time to replace rather than repair my current HVAC unit?
Signs include: (1) the system is 10–15 years old; (2) frequent or costly repairs—especially refrigerant leaks or compressor issues; (3) utility bills rising despite regular maintenance; (4) uneven temperatures or excessive humidity; and (5) R-22 (Freon) refrigerant usage, which is now federally phased out. In these cases, the long-term savings and comfort benefits of a high-efficiency replacement usually outweigh another repair bill.
What does a high-efficiency HVAC replacement cost in Ducktown, and what is the payback period?
Installed prices vary by size, brand, and features. As a rule of thumb, a 2- to 4-ton high-efficiency heat pump or AC/furnace combo in Ducktown runs $8,000–$15,000. Energy savings typically trim $500–$1,000 a year from utility bills, so payback is 5–9 years. When you factor in available rebates, lower maintenance, and increased home value, many homeowners see positive cash flow almost immediately.
Are there rebates, tax credits, or utility incentives for high-efficiency HVAC units in Ducktown?
Yes. (1) The federal Inflation Reduction Act offers up to a 30% tax credit, capped at $2,000, for qualifying heat pumps and advanced air conditioners/furnaces. (2) Tennessee Valley Authority (TVA) and local utility programs often provide $200–$600 per ton in rebates for ENERGY STAR® certified equipment. (3) Low-interest financing is available through TVA’s eScore program. We handle all paperwork, calculate eligible savings, and deduct applicable rebates right off your invoice when possible.
How long does the replacement process take, and will it disrupt my home or business?
A typical residential change-out is completed in one day. Complex jobs involving ductwork modifications or indoor air-quality add-ons may take 2–3 days. We arrive with pre-staged equipment, protect flooring with drop cloths, and haul away the old unit for recycling. Power and HVAC will be off only for short intervals, and you’ll receive a walk-through of the new thermostat, filter locations, and maintenance schedule before we leave.
What maintenance is needed to keep my new high-efficiency system performing at its peak?
1. Change or clean filters every 1–3 months. 2. Keep outdoor condenser coils free of leaves and debris. 3. Schedule professional tune-ups each spring and fall—these include refrigerant checks, airflow measurements, and software updates on smart thermostats. 4. Ensure supply and return vents remain unblocked. 5. Sign up for our Ducktown Energy-Saver Plan to receive priority service, discounted parts, and an extended labor warranty that safeguards your investment for up to 10 years.