Industry-leading Warranties
Industry-leading Warranties | HVAC Unit Replacement | Heating and Air Conditioning | Ducktown
When a Ducktown summer scorcher or winter chill pushes your old system past its limit, HEP makes “out with the old, in with the new” feel effortless. Our seasoned technicians arrive on time, walk you through every option, and handle your HVAC unit replacement with precision—often in a single day—so your home never skips a comfortable beat.
What truly sets HEP apart is the peace of mind that follows installation. We back every new system with industry-leading warranties covering parts, labor, and even future tune-ups, meaning your investment stays protected long after the last screw is tightened. From the first consultation to years of reliable indoor comfort, HEP keeps Ducktown households breathing easy.
FAQs
What makes your HVAC unit replacement warranties in Ducktown industry-leading?
Our warranties combine long coverage periods with broad protection. Every new system we install receives a 10-year parts warranty direct from the manufacturer, a 10-year labor warranty from our company, and a Lifetime Heat Exchanger or Compressor Warranty on select high-efficiency models. All warranties are fully transferable within the first five years, include no-deductible service, and comply with Tennessee Title 68 building-mechanical code requirements, giving Ducktown homeowners unmatched peace of mind.
Do I need to register my new heating and cooling system to activate the warranty?
Yes. All major brands now require product registration within 60 days of installation for the longest coverage. We handle the registration for you at no extra charge—submitting model/serial numbers, install date, and Ducktown permit information to the manufacturer’s portal. You receive emailed confirmation and printable certificates for your records within 7–10 business days.
What items are not covered under the standard HVAC replacement warranty?
Warranties cover factory-supplied parts and our workmanship, but exclude consumables and external factors: air filters, UV bulbs, humidifier pads, thermostat batteries, damage from power surges, floods, or homeowner negligence, and modifications made by non-licensed contractors. Optional surge protection and maintenance plans are available to close these gaps.
How does the labor warranty work if I need service in the future?
If your system breaks down within the 10-year labor period, call our 24/7 Ducktown service line. We dispatch a certified technician within 24 hours (often same day). Diagnostic time, parts acquisition, and repair labor are billed directly to us—there is no trip charge or deductible for you as long as the failure is covered and the system has received annual maintenance per the manufacturer’s schedule.
Can I transfer the HVAC warranties when I sell my Ducktown home?
Absolutely. Both manufacturer and labor warranties are transferable once within five years of installation. During closing, we provide the buyer with warranty certificates, service history, and a transfer form to sign. We then update ownership details with the manufacturer so the buyer continues enjoying the remaining coverage term without fees.
What maintenance is required to keep my warranty valid?
Manufacturers stipulate at least one professional tune-up per heating and cooling season (two visits per year). Our Comfort Club plan meets this requirement: we clean coils, check refrigerant, lubricate motors, test safety controls, and document performance. You receive digital reports that satisfy warranty proof-of-maintenance and enhance system efficiency, reducing operating costs in Ducktown’s humid summers and chilly winters.