Workmanship Warranty
Workmanship Warranty | HVAC Unit Replacement | Heating and Air Conditioning | Dunlap
When the Tennessee seasons swing from sultry to freezing, Dunlap homeowners count on HEP’s rock-solid workmanship warranty to keep comfort costs—and worries—low. Every system we install is backed by skilled, factory-trained technicians who treat your home as carefully as their own; from meticulous duct sealing to the final thermostat test, our crews leave nothing to chance. Should anything fall short of our standard after we leave, we return promptly at no charge, giving you confidence that your investment will perform flawlessly for years.
If your aging equipment groans louder than it cools, talk to us about HVAC unit replacement that’s engineered for Dunlap’s unique climate demands. We pair industry-leading brands with right-sized load calculations, offering energy-saving options and transparent pricing before any work begins. With HEP, you get more than a new system—you get a craftsmanship promise, friendly local service, and round-the-clock support that never expires when the truck pulls away.
FAQs
What does your workmanship warranty cover on an HVAC unit replacement in Dunlap?
Our workmanship warranty guarantees that all labor associated with the removal of your old system, installation of the new HVAC equipment, duct connections, refrigerant charging, electrical hookups, condensate management, and system start-up will be performed to industry standards and local Dunlap codes. If a problem arises that can be traced back to our installation practices—such as air leaks, wiring faults, improper refrigerant levels, or drainage issues—we will repair it at no cost during the warranty period.
How long is the workmanship warranty valid after my HVAC replacement?
For residential replacements in Dunlap, we provide a 10-year workmanship warranty beginning on the date of system start-up. For light commercial projects, the term is 2 years. These periods run alongside your equipment manufacturer warranty but cover labor-related defects independently.
Is the workmanship warranty different from the manufacturer’s parts warranty?
Yes. The manufacturer’s warranty covers factory defects in parts like compressors, coils, or control boards. Our workmanship warranty covers labor-related issues such as loose duct connections, incorrect refrigerant charge, or improper condensate line slope. If a covered part fails, the manufacturer supplies the replacement part and our workmanship warranty covers the labor to reinstall it—provided the failure is directly linked to our installation practices.
What is excluded from the workmanship warranty?
The warranty does not cover damage caused by neglect (e.g., dirty filters), accidents, power surges, storm events, or alterations performed by anyone other than our licensed technicians. Normal wear items such as disposable filters, UV bulbs, and thermostat batteries are also excluded. Any damage created by improper operation or lack of routine maintenance can void the warranty.
How do I file a workmanship warranty claim if I notice an issue?
Call our Dunlap service line at the number listed on your invoice, or submit a claim through the website form. We will schedule a technician visit within 48 hours. After diagnosing, if the issue is determined to be workmanship-related, we will repair it at no charge. All labor and any incidental materials required to correct our installation are included.
Is the workmanship warranty transferable if I sell my home in Dunlap?
Yes. The warranty may be transferred once within the original term at no cost. The new homeowner must notify us in writing within 60 days of closing so we can update the account and provide them with maintenance guidelines. This transferability can add resale value and peace of mind for future owners.