- HEP Heat and Air
- Certified Technicians

Certified Technicians
Certified Technicians | Thermostat Upgrades | Heating and Air Conditioning | Dunlap
From smart, Wi-Fi connected models to energy-saving programmable controls, HEP’s certified technicians make thermostat upgrades in Dunlap fast, affordable, and surprisingly fun. We’ll evaluate your existing heating and air conditioning setup, recommend the ideal device for your lifestyle, and handle every wire, setting, and tutorial so you can start enjoying precision comfort and lower utility bills the same day.
Whether you’re chasing hard-to-reach efficiency credits, want to control the temperature from your phone, or simply need a thermostat you can actually read, our friendly team is ready 24/7. One visit is all it takes to transform “set-it-and-forget-it” into real-time comfort you can see, feel, and track—backed by HEP’s 100% Happy You’ll Be Guarantee. Call today and discover why neighbors across Dunlap trust us for effortless thermostat upgrades.
FAQs
Why should I upgrade my thermostat instead of keeping the one I already have?
Modern programmable and smart thermostats give you precise temperature control, automatic scheduling, and remote access from a phone or tablet. In Dunlap, where summer cooling and winter heating needs can vary greatly, these features typically reduce energy consumption 10–20 %. Upgrading also helps prolong HVAC life by preventing short-cycling and can qualify you for local energy-efficiency rebates. Our certified technicians make sure the new thermostat is calibrated correctly so you receive the full comfort and savings benefits right away.
What types of thermostats do you install, and how do I know which one is right for my HVAC system?
We install three main categories: (1) basic digital non-programmable thermostats, (2) 5-2/7-day programmable models, and (3) Wi-Fi/learning smart thermostats that integrate with voice assistants and energy-use apps. During a free in-home consultation our technician confirms whether your system is single-stage, multi-stage, heat-pump, or dual-fuel and matches it to a compatible thermostat. We then discuss your lifestyle, desired features, and budget so you receive a solution that optimizes comfort without paying for options you won’t use.
How can a smart thermostat lower my energy bills in Dunlap’s climate?
Smart thermostats use built-in sensors, local weather data, and learning algorithms to automatically adjust temperature set-points. For example, they can reduce cooling on mild Cumberland Plateau evenings or pre-heat your home before a cold morning without running the furnace longer than necessary. National studies show average savings of 8–15 % on heating and 10–23 % on cooling costs. Many Dunlap homeowners see payback in 12–18 months, especially when combined with utility rebates and our seasonal promotional discounts.
Will a new thermostat work with my existing furnace or air-conditioning equipment from another brand?
In most cases yes. Nearly all modern HVAC equipment uses the standard 24-volt (R-C) control circuit that today’s digital thermostats require. Our technicians check voltage, staging, and common (C-wire) availability during the site visit. If your system lacks a C-wire, we can often install an add-a-wire kit or a plug-in transformer. For older line-voltage electric baseboard systems or proprietary communicating controls, we’ll explain your options, which may include a safe interface module or a dedicated thermostat designed for that equipment.
What should I expect on installation day, and how long does the job take?
Most thermostat upgrades are completed in 60–90 minutes. We begin by shutting off HVAC power at the breaker, labeling and photographing existing wiring, and safely removing the old unit (including disposal of mercury bulbs per EPA guidelines). The new thermostat base is leveled, wires are connected, and the system is powered up for a full operational test. If Wi-Fi is involved, we connect the thermostat to your network, perform firmware updates, and walk you through the mobile app. Finally, we register the product warranty and leave you with a quick-start guide and our 24-hour support number.
Do I need Wi-Fi or a monthly subscription, and what support do you provide after installation?
Wi-Fi is recommended for remote control, weather-responsive adjustments, and firmware updates, but the thermostat will still regulate temperature locally if the internet goes down. None of the models we install require a paid monthly subscription; advanced analytics or utility demand-response programs remain optional. Every installation includes a one-year labor warranty from us, plus a 5- to 10-year manufacturer parts warranty. We offer free phone support, and if an on-site visit is ever required, our certified technicians are available to Dunlap residents 24/7, even on holidays.