Same-day Service
Same-day Service | Heat Repair | Heating and Air Conditioning | Elizabethton
When a frosty Appalachian breeze sneaks through your Elizabethton home, you need more than promises—you need action. HEP’s same-day service delivers fast, dependable heat repair without the wait, sending certified technicians to your door with fully stocked trucks and a smile. Whether your furnace is clanking, your heat pump is short-cycling, or your thermostat just won’t listen, we diagnose the problem on the spot and restore cozy comfort before the chill can settle in.
From Downtown Elizabethton to the banks of the Watauga, homeowners count on our transparent pricing, 24/7 availability, and workmanship that’s backed by an iron-clad guarantee. One call is all it takes, and HEP is on the way—ready to get the warmth flowing so you can focus on what matters: enjoying a snug, worry-free home all season long.
FAQs
How fast can you get to my home in Elizabethton for same-day heating repair?
Because our dispatch center and warehouse are located less than 20 minutes from most Elizabethton neighborhoods, we can usually have a fully stocked service truck at your door within 2–4 hours of your call—often sooner during normal business hours. Calls received before 3:00 p.m. are guaranteed same-day service, and after-hours or weekend requests are handled by our on-call technician team.
What kinds of heating systems do you repair on the same visit?
Our technicians are trained and EPA-certified to diagnose and repair gas furnaces, electric furnaces, heat pumps, dual-fuel systems, packaged rooftop units, and ductless mini-splits. We carry common OEM and high-quality universal parts for major brands such as Trane, Rheem, Carrier, Goodman, Lennox, York, and American Standard so that 90% of repairs can be completed in a single trip.
Will I pay extra for emergency or after-hours service in Elizabethton?
There is no additional labor rate for same-day service booked during regular hours (8 a.m.–5 p.m., Monday–Friday). After 5 p.m., on weekends, and on holidays we apply a modest emergency dispatch fee that covers overtime wages but does not inflate the actual repair cost. All pricing is presented upfront before any work begins, so you will never be surprised by hidden charges.
What should I do while waiting for the technician if my heater has completely shut down?
First, turn the system off at the thermostat and breaker to prevent further damage. Check that your air filter isn’t clogged and make sure all supply and return vents are open; this can sometimes restore partial airflow. If you smell gas, leave the house immediately and call 911, then our emergency line. For electric furnaces or heat pumps, avoid turning breakers on and off repeatedly—it can damage components. Our dispatcher can walk you through basic safety steps while the technician is on the way.
Are your technicians licensed and insured, and do you guarantee the repair?
Yes. Every field technician holds a Tennessee Mechanical Contractor HVAC license, is background-checked, and carries full workers’ compensation and $2 million in liability insurance. Repairs include a 1-year parts warranty and a 90-day labor guarantee. If the same component we repaired fails again within that window, we’ll return and fix it at no cost to you.
Can a same-day repair help me avoid replacing my entire heating system?
In many cases, yes. A failed ignitor, blower motor, capacitor, or sensor can make a furnace or heat pump inoperable even though the rest of the equipment is sound. By diagnosing and replacing the faulty part quickly, we can often extend the life of your system by several years. During the visit we’ll also evaluate overall efficiency and advise you honestly if replacement would be more cost-effective, but the decision is always yours.