Workmanship Guarantee
Workmanship Guarantee | HVAC Unit Replacement | Heating and Air Conditioning | Elizabethton
When your comfort is on the line, HEP steps in with a rock-solid workmanship guarantee that turns an ordinary HVAC unit replacement into a confident investment. Residents of Elizabethton count on our certified technicians to size, install, and fine-tune new systems with meticulous care, knowing any labor hiccups are covered at no extra cost. From the moment we arrive, you’ll notice the HEP difference: clean job sites, respectful communication, and a promise that we’re not finished until your home feels just right.
Our guarantee isn’t just words on a contract—it’s a pledge to stand behind every bolt tightened and thermostat calibrated. Should an issue arise after installation, we return promptly and fix it, free of charge, so you can enjoy reliable heating and cooling without the anxiety of surprise expenses. Choose HEP for your next HVAC unit replacement and breathe easier all year long.
FAQs
What does your workmanship guarantee cover on a new HVAC unit replacement in Elizabethton?
Our workmanship guarantee covers all labor-related aspects of the installation, including duct connections, electrical wiring, refrigerant charging, condensate drainage, and thermostat integration. If a problem arises because something was installed or adjusted incorrectly, we will correct it at no cost to you for the entire length of the guarantee period.
How long is the workmanship guarantee valid, and does it differ from the manufacturer’s parts warranty?
Our workmanship guarantee is valid for 10 years from the date of installation, provided you own the home. This is separate from—and in addition to—the manufacturer’s parts warranty, which typically covers major components such as the compressor and heat exchanger for 10–12 years. If a covered part fails, the manufacturer supplies the replacement component, and our workmanship guarantee ensures you don’t pay labor charges for us to install it.
What could void or limit my workmanship guarantee?
The guarantee remains in effect as long as you: (1) have annual maintenance performed by a licensed HVAC professional, (2) do not alter the system or its controls without our written approval, and (3) pay your invoice in full. Damage caused by floods, fire, lightning, or other natural disasters is excluded, as is negligence such as running the unit without an air filter or blocking airflow.
How do I request service under the workmanship guarantee if something goes wrong?
Simply call our office or submit a service request through our website, mentioning that your unit is under workmanship guarantee. We’ll verify the installation date in our records, schedule a technician—usually within 24 hours—and diagnose the issue. If it’s a workmanship-related fault, we’ll fix it with no trip, diagnostic, or labor fees.
Does the workmanship guarantee transfer if I sell my home in Elizabethton?
Yes. When you sell your home, the remaining balance of the workmanship guarantee transfers automatically to the new homeowner for a one-time $99 administrative fee. This can be a valuable selling point, giving buyers confidence that the HVAC installation was done correctly.
Why is a workmanship guarantee important when replacing an HVAC unit?
Modern HVAC systems are complex; even top-quality equipment can underperform or fail prematurely if installed incorrectly. A workmanship guarantee protects you from paying out-of-pocket for labor errors and ensures we stay accountable to industry best practices and local codes in Elizabethton. It gives you peace of mind that both the equipment and the installation are safeguarded.