- HEP Heat and Air
- Certified Technicians

Certified Technicians
Certified Technicians | Thermostat Upgrades | Heating and Air Conditioning | Elizabethton
When the Tennessee temperature swings from crisp mountain mornings to humid summer afternoons, your comfort depends on more than a reliable HVAC unit—it hinges on the brain of the system. HEP’s certified technicians in Elizabethton specialize in thermostat upgrades that transform basic temperature control into smart, energy-saving precision. We install the latest Wi-Fi and learning thermostats, calibrate them for optimal performance, and walk you through every feature so you can command your indoor climate from anywhere.
Whether you’re looking to slash utility bills, solve pesky hot-and-cold spots, or simply enjoy hands-free, voice-activated comfort, our heating and air conditioning pros deliver a seamless experience. From same-day consultations to meticulous cleanup, we treat your home with the care it deserves—backed by HEP’s rock-solid satisfaction guarantee. Discover how a small change at the wall can make a big impact on your wallet and well-being; book your upgrade with HEP today and feel the difference every time you walk through the door.
FAQs
Why should I consider upgrading my thermostat in Elizabethton?
Modern digital and smart thermostats provide tighter temperature control, learn your comfort preferences, and automatically adjust settings to reduce energy use when you are away. In a four-season town like Elizabethton, that can translate to 8–15 % lower utility bills, more consistent indoor comfort during hot, humid summers and chilly winters, and the convenience of changing settings from your phone.
What kinds of thermostats do your certified HVAC technicians install?
We carry and install basic digital, 7-day programmable, Wi-Fi–enabled smart, and self-learning thermostats from respected brands such as Ecobee, Honeywell, Nest, and Emerson. Options are available for gas furnaces, heat pumps, dual-fuel systems, mini-splits, and light commercial rooftop units, so we can match the best model to your existing equipment.
How can I tell if my HVAC system is compatible with a smart thermostat?
During a free on-site assessment, our technician checks the control board, wiring bundle, and transformer output to verify you have a standard 24-volt “C” wire or whether an adapter is needed. We also confirm staging (single-stage, two-stage, or variable-speed), heat-pump balance points, and accessory controls like humidifiers to ensure full functionality before recommending a thermostat.
What is involved in the installation process and how long will it take?
Most thermostat upgrades take 60–90 minutes. We power down the HVAC system, remove the old unit, label and verify each conductor, install a back plate, level and mount the new thermostat, connect wiring, and restore power. Finally, we program initial schedules, link the device to your home Wi-Fi, demonstrate the mobile app, and run the system through a complete heating and cooling cycle to confirm proper operation.
How much does a thermostat upgrade cost and are rebates available?
Installed pricing generally ranges from $225 for a basic programmable model to $450–$600 for a top-tier smart thermostat with remote sensors. Local utilities such as BrightRidge and TVA often offer $30–$50 bill credits for ENERGY STAR® smart thermostats, and our office handles the paperwork so you receive the rebate quickly.
Do you provide warranties and ongoing support after installation?
Yes. All thermostats come with a 3- to 5-year manufacturer parts warranty, and our company includes a 1-year labor warranty plus lifetime technical support by phone. If firmware updates are released, we can apply them remotely or schedule a quick visit at no cost during the first year to keep your thermostat running its best.