Emergency Repairs
Emergency Repairs | Heating and Air Conditioning | Elizabethton
When the chill snaps or a surprise heatwave strikes in Elizabethton, you don’t have time to hunt for help—you need a team that shows up now. HEP’s emergency pros arrive fast, armed with fully stocked trucks and the know-how to diagnose, repair, and restore comfort on the very first visit. Whether it’s a silent furnace at midnight or an AC unit gasping on a steamy Sunday afternoon, we’re on call 24/7 so you can breathe easy again.
Locals trust us because we live here, too. From the downtown historic district to the banks of the Watauga, our licensed technicians handle every make and model of heating and air conditioning equipment with honest pricing, rock-solid warranties, and a 100% satisfaction promise. One call, and we’ll have your home feeling just right—no overtime surprises, no excuses, just HEP’s hometown reliability when you need it most.
FAQs
What situations count as an HVAC emergency in Elizabethton?
An HVAC emergency is any heating or cooling failure that risks your family’s safety, health, or property. Examples include complete system breakdowns during extreme temperatures, gas or refrigerant leaks, strange burning or electrical smells, sparking equipment, burst condensate lines causing water damage, and carbon-monoxide alarm activations. If you are unsure, call us—our dispatcher can help determine whether you need same-day service or a scheduled visit.
How fast can your technicians arrive at my Elizabethton home or business?
We maintain an on-call team 24/7/365. For most addresses in Elizabethton, Hampton, Watauga, and the surrounding Carter County area, we can be on-site within 1–2 hours after your call—often sooner during normal traffic. Severe weather or heavy call volume can lengthen arrival times, but we will give you a realistic ETA, keep you updated by text, and never close the job ticket until the problem is resolved.
Are your emergency HVAC technicians certified and insured?
Yes. Every technician holds Tennessee HVAC Contractor and EPA Section 608 Refrigerant Handling certifications. We background-check and drug-screen all employees, carry $2 million in general liability insurance, and maintain workers’ compensation coverage. Our team receives annual factory training on Trane, Carrier, Lennox, Goodman, Rheem, and Mitsubishi systems, so you can trust that repairs will be done safely and to code.
What types and brands of heating and air systems do you service during emergencies?
We service gas furnaces, heat pumps, central air conditioners, ductless mini-splits, packaged rooftop units, and geothermal systems—residential and light-commercial. Brands include Trane, Carrier, Lennox, York, Goodman, Rheem, Ruud, Amana, Bryant, American Standard, Mitsubishi, Daikin, LG, Bosch, and more. If parts are not in our truck stock, we tap into supplier warehouses in Johnson City and Knoxville to get you up and running quickly.
What should I do while waiting for the emergency technician to arrive?
1. Turn off the HVAC unit at the thermostat and breaker if you smell gas, burning odors, or see sparks. 2. Open windows for fresh air if there is smoke, a refrigerant smell, or high indoor heat. 3. For water leaks, place towels or a pan under the drip, and shut off the condensate pump or water supply line if accessible. 4. Keep pets and children away from the equipment. 5. Gather any warranty paperwork or recent service receipts to speed diagnostics. 6. Do NOT attempt DIY electrical or refrigerant repairs—these can void warranties and pose serious hazards.
How much does emergency HVAC repair cost, and do you offer payment options?
Our after-hours diagnostic fee in Elizabethton starts at $119, which covers travel and system evaluation. Repair pricing is flat-rate: you’ll see the total cost—including parts and labor—before we begin. Common emergency fixes range from $150 for capacitor replacement to $1,200+ for a furnace inducer motor or air-handler blower. We accept major credit cards, checks, and cash, and we partner with Synchrony and Wells Fargo to offer 0% APR financing for 6–18 months on qualifying repairs over $500. Seniors, veterans, and first responders receive a 10% discount on labor.