Certified Technicians
Certified Technicians | Air Conditioning | Heating and Air Conditioning | Elora
When Elora’s humid summers start closing in, HEP’s certified technicians are the team locals trust to keep their homes refreshingly cool. Backed by rigorous training and a passion for customer care, our experts arrive with fully stocked trucks, diagnose issues fast, and deliver precision repairs or installations that make your air conditioning hum quietly and efficiently. We treat every home as if it were our own, laying down protective mats, explaining options in plain language, and never leaving a mess—or a question—behind.
From modern, high-efficiency upgrades to preventative maintenance plans, we help you lower energy bills while maximizing comfort season after season. Whether your system needs a quick tune-up, an emergency fix at midnight, or a complete replacement, you can relax knowing HEP stands behind every job with transparent pricing and an iron-clad satisfaction guarantee. Call today and feel the difference of true hometown service done right.
FAQs
What types of air conditioning systems do your certified technicians install and service in Elora?
Our technicians are factory-trained and TSSA-certified to install, maintain, and repair all common residential and light-commercial cooling systems used in Elora, including central split systems, ductless mini-splits, heat-pump air conditioners, rooftop units, and high-efficiency inverter models. Because Elora’s historic homes can present space constraints, we also specialize in low-profile and multi-head ductless solutions that require minimal renovation.
How quickly can you respond to an air-conditioning breakdown during a hot spell?
From May through September we offer 24/7 emergency service across Elora, Fergus, Salem, and surrounding rural routes. Calls received before 4 p.m. are usually handled the same day; after-hours calls are triaged within 60 minutes and a technician is typically on-site within 2–4 hours. Our service vans carry the most common OEM parts so that 80 % of breakdowns are resolved on the first visit.
Do you provide free estimates and heat-gain calculations for new A/C installations?
Yes. Every new installation begins with a no-cost, no-obligation in-home consultation. A certified comfort advisor measures square footage, insulation values, window orientation, and air-leakage points to perform a Manual-J heat-gain calculation. This ensures the system we propose is correctly sized for Elora’s humid continental climate, maximizing both comfort and energy efficiency.
How often should my air conditioner be serviced, and what does your tune-up include?
We recommend a professional tune-up once per year, ideally in early spring before continuous operation begins. Our 21-point inspection includes refrigerant charge verification, electrical-component testing, coil cleaning, condensate-line flushing, air-flow and static-pressure checks, thermostat calibration, and a written efficiency report. Regular maintenance can cut energy use by up to 15 % and doubles the average lifespan of the equipment.
Are there rebates available in Elora for upgrading to a high-efficiency or heat-pump A/C?
Absolutely. Homeowners in Centre Wellington may qualify for up to $5,600 through the Canada Greener Homes Grant when installing a cold-climate heat pump that meets NRCan efficiency criteria. Additional incentives from Enbridge Gas and the Save on Energy program can add $250–$650 for ENERGY STAR® central air conditioners with a SEER2 of 16 or higher. Our office will handle the paperwork and energy-audit coordination on your behalf.
Do your technicians follow any safety or COVID-19 protocols while working in my home?
Safety is non-negotiable. All staff carry WSIB coverage, wear CSA-approved PPE, and follow industry lock-out/tag-out procedures. For indoor work we use shoe covers, drop cloths, and HEPA-filtered vacuums to keep your home clean. Upon request, technicians will wear masks and practice physical distancing. Every service invoice includes a checklist confirming that all safety and cleanliness protocols were completed before departure.