Certified Technicians
Certified Technicians | Heat Repair | Heating and Air Conditioning | Elora
When frigid Elora nights sneak in, HEP’s certified technicians are on call to chase the chill from your home. Armed with factory-trained skill and the latest diagnostic tools, our heating and air conditioning pros zero in on the problem fast, whether it’s a sputtering furnace, a faulty thermostat, or mysterious cold spots. We arrive when we say we will, protect your floors with drop cloths, and explain every option clearly, so you stay in control of both comfort and cost.
From preventive tune-ups to 24/7 emergency heat repair, we back every job with transparent pricing and a satisfaction guarantee that’s as solid as our workmanship. Join your Elora neighbors who trust the HEP team to restore cozy peace of mind—because winter should be spent sipping hot cocoa, not worrying about the furnace.
FAQs
What types of heating systems do your certified technicians repair in Elora?
Our team handles virtually every residential and light-commercial heating appliance found in Elora, including natural-gas and propane furnaces, heat pumps, ductless mini-splits, boilers, and hybrid systems. Because our technicians carry up-to-date TSSA and manufacturer certifications, we can service equipment from all major brands such as Lennox, Trane, Carrier, Goodman, Rheem, and more.
Are your technicians licensed, insured, and factory-trained?
Yes. Every technician on our roster holds a current TSSA gas-fitter license, is fully insured for liability and WSIB, and completes annual factory training to keep pace with evolving HVAC technologies. This ensures that the repairs performed in your home meet both provincial safety codes and the manufacturer’s warranty requirements.
How quickly can you respond to emergency heat repair calls in Elora?
We provide true 24/7 emergency service to Elora and surrounding communities. Calls received before 5 p.m. are typically answered the same day, while after-hours emergencies are triaged within 2 hours or less. Our vehicles are stocked with the most common replacement parts, allowing us to resolve 90 % of no-heat situations in a single visit.
What are the common signs my furnace or heat pump needs professional repair?
Warning signs include frequent cycling on/off, unexplained increases in your gas or hydro bill, uneven room temperatures, banging or squealing noises, persistent burner flame yellowing, or a system that runs but never reaches the set temperature. If you notice any of these symptoms—or your CO detector alarms—shut the system down and call our certified technicians immediately.
Do you offer upfront pricing and written estimates for heat repair jobs?
Absolutely. After diagnosing the problem, your technician will explain the issue in plain language and present a written quote that lists parts, labour, and any optional upgrades. The price you approve is the price you pay—no hidden fees or overtime surcharges, even for evening or weekend work.
How can I prevent future heating breakdowns after your visit?
Regular maintenance is the key. We recommend an annual precision tune-up that includes burner cleaning, heat-exchanger inspection, filter replacement, safety control testing, and airflow calibration. You can also enrol in our Comfort Shield maintenance plan, which provides priority service, parts discounts, and an extended labour warranty—ideal for Elora’s long, cold winters.