Transparent Pricing
Transparent Pricing | Heat Repair | Heating and Air Conditioning | Elora
When the chill creeps into your Elora home, you need more than a quick fix—you need a partner who tells you exactly what it will cost before the work begins. HEP’s transparent pricing means no guesswork, no hidden fees, and no pressure; just straightforward numbers and expert craftsmanship that gets your system humming again. From the moment our friendly technician steps through your door, you’ll know precisely what’s needed and why, so you can make confident, budget-smart decisions.
Whether your furnace sputters on the coldest night or your heat pump refuses to cooperate, our certified team responds fast with top-tier diagnostics and dependable heat repair. We stock our trucks with quality parts for most makes and models, so we finish most jobs in a single visit—keeping your family cozy and your schedule intact. Experience the local, transparent, hassle-free service Elora trusts, and feel the warmth return to your home without the worry.
FAQs
How does your transparent pricing model work for heat repair services in Elora?
Before any work begins, our technician performs a full diagnostic of your heating system and presents you with a flat-rate quote that lists labour, parts, and applicable taxes. The price you approve is the price you pay—no hidden fees, overtime surcharges, or surprise add-ons when the job is finished.
What is included in the initial service call fee?
The service call fee covers travel to your Elora home or business, a comprehensive inspection of the furnace, boiler, or heat pump, and a written estimate. If you proceed with the repair, we apply this fee toward the final invoice so you never pay twice for the same visit.
Do you offer emergency heat repair and is the pricing still transparent after hours?
Yes. We provide 24/7 emergency heating repairs throughout Elora and Centre Wellington. Even on evenings, weekends, and holidays, you receive the same up-front flat-rate quote before work starts. The only difference is a modest after-hours dispatch fee that is disclosed in writing the moment you call.
What brands or types of heating equipment can you repair?
Our certified HVAC technicians are trained on all major brands—including Lennox, Carrier, Trane, Goodman, Bryant, and Napoleon—as well as oil furnaces, gas furnaces, boilers, mini-splits, and heat pumps. We stock common parts on our service vehicles to complete most repairs in a single visit.
How quickly can you get my heat back on during the winter?
In 90 % of cases we restore heat the same day you call. Our Elora-based dispatch system uses real-time GPS to send the closest available technician, and our parts warehouse in nearby Fergus allows us to pick up specialty components within hours if they are not already on the truck.
Will a repair extend the life of my heating system, or should I consider replacement?
During the diagnostic, we evaluate age, efficiency, and repair history. If your unit is under 15 years old and the repair costs less than 30 % of replacement, fixing it usually makes financial sense. For older, inefficient units, we provide a side-by-side comparison of repair versus replacement costs—including estimated energy savings—so you can make an informed decision without sales pressure.