Workmanship Guarantee
Workmanship Guarantee | Heat Repair | Heating and Air Conditioning | Elora
When the chill of an Elora winter sneaks indoors, homeowners trust HEP’s seasoned technicians to restore warmth without delay. Our team arrives on time, diagnoses the issue with precision, and delivers code-compliant heat repair that’s backed by the region’s strongest workmanship guarantee. From igniter replacements to full system overhauls, every fix is executed with meticulous care and transparent, upfront pricing—so the only surprise you’ll feel is how quickly comfort returns.
HEP’s promise doesn’t end when the furnace hums back to life. We stand behind each repair with a hassle-free guarantee that covers both parts and labor, giving you lasting peace of mind long after our vans leave your driveway. Choose the local experts who treat your home like their own, and experience why Elora families have made HEP their first call for reliable heating and air conditioning solutions.
FAQs
What does your workmanship guarantee cover for heating and air-conditioning repairs in Elora?
Our workmanship guarantee protects you against any defects in the labour we provide during a heat repair or HVAC service visit. If a connection comes loose, a seal starts leaking, wiring is mis-routed, or the system is not calibrated correctly due to our work, we will return promptly, correct the issue, and verify safe operation at no additional cost to you.
How long does the workmanship guarantee last on a heat repair?
For residential customers in Elora and the surrounding Centre Wellington area, we guarantee our workmanship for a full 24 months from the date of service. Commercial jobs carry a 12-month labour guarantee unless otherwise stated in the service agreement. If any problem related to our labour occurs within that time, simply call us and we’ll make it right.
Does the workmanship guarantee replace the manufacturer’s parts warranty?
No. The manufacturer’s warranty covers factory defects in parts or equipment, while our workmanship guarantee covers the quality of the labour we provide when installing or repairing those parts. When we perform a heat repair, you receive BOTH protections—parts are handled under the equipment warranty and all labour is protected by our workmanship guarantee.
What should I do if something goes wrong after the repair?
If you notice abnormal noises, uneven heating, error codes, or any other concern after we’ve completed a repair, call us right away. We will schedule a priority visit, diagnose the issue, and, if it is related to our workmanship, complete all corrective labour free of charge. Most workmanship-related callbacks are resolved the same or next business day.
Are there conditions that could void the workmanship guarantee?
The guarantee remains in effect provided the system is used and maintained in accordance with the manufacturer’s guidelines. Unauthorised alterations, neglect (such as repeatedly ignoring filter changes), or damage caused by flooding, fire, or third-party contractors may void the guarantee. We’ll always discuss any concerns with you before work begins so you know exactly what is and isn’t covered.
Is the workmanship guarantee transferable if I sell my home?
Yes. If you sell your property within the guarantee period, the remaining balance of the labour guarantee automatically transfers to the new homeowner at no charge. Just provide the new owner with your original service invoice and our contact information, and we’ll honour the guarantee until its original expiration date.