Emergency Repairs
Emergency Repairs | Heating and Air Conditioning | Elora
When your comfort system grinds to a halt on the chilliest January night or the stickiest August afternoon, HEP’s emergency team is already on the way. Based right here in Elora, we answer calls 24/7, arriving with fully stocked vans and seasoned technicians who can diagnose and repair any make or model on the spot. From blown fuses and frozen coils to mysterious rattles that keep you awake, we restore warmth or cool relief before the next shiver—or bead of sweat—sets in.
Homeowners and businesses trust us because we treat every service call as a pledge to protect your time, budget, and peace of mind. Transparent pricing, tidy workmanship, and a satisfaction guarantee come standard, while our preventive tips help you avoid future breakdowns. For rapid, reliable heating and air conditioning solutions when every minute counts, Elora turns to HEP.
FAQs
What counts as an HVAC emergency for homes and businesses in Elora?
Any situation that threatens your comfort, safety, or the integrity of your equipment is an emergency. Examples include total loss of heat in winter, no cooling during a heat wave, gas or refrigerant leaks, electrical burning smells, water leaks around the furnace or air-handler, rapid short-cycling that could damage the compressor, or any HVAC issue that prevents critical business operations. If you are unsure, call and we will help you decide whether a same-day visit is necessary.
How fast can you get a technician to my Elora property when I call for emergency service?
Our on-call technicians are based in and around Centre Wellington, so most customers in Elora, Salem, and Fergus see a technician at their door within 60–90 minutes, day or night. Travel times may vary in severe weather, but we always give you a live ETA when you call and update you en route so you know exactly when help will arrive.
Are your emergency heating and air-conditioning services available 24/7, including weekends and holidays?
Yes. We staff a rotating team of licensed, TSSA-certified technicians 24 hours a day, 365 days a year. Whether your furnace quits on Christmas Eve or your server-room A/C fails at 3 a.m. on a Sunday, our dispatcher will answer your call, schedule an immediate visit, and make sure the parts truck is stocked for common repairs.
Which HVAC brands and system types can you repair in an emergency?
Our technicians are factory-trained on the major brands sold in Ontario—Lennox, Goodman, Carrier, Trane, York, Rheem, Napoleon, Mitsubishi, Daikin, and more. We service gas furnaces, oil furnaces, air handlers, central air conditioners, heat pumps, ductless mini-splits, rooftop units, and smart thermostats. If parts are proprietary, we can perform a safe temporary fix until OEM components arrive.
How much does an emergency service call cost and will there be after-hours surcharges?
We charge a flat diagnostic fee that covers travel, the first 45 minutes of troubleshooting, and a written estimate—day or night. After-hours calls (weekdays 5 p.m.–8 a.m., weekends, and holidays) carry a modest surcharge to cover overtime labour, which we disclose before dispatch. Once we identify the problem, you approve all parts and labour costs up-front; no hidden fees, and we accept credit, debit, or e-transfer on site.
What should I do while waiting for the emergency technician to arrive?
1) Turn off the system at the thermostat and, if you smell gas or electrical burning, shut off the furnace switch or breaker. 2) For water leaks, place a pan or towel to contain drips and turn off the humidifier water line if accessible. 3) Keep children and pets away from the equipment area. 4) Gather any warranty information or previous service records. 5) Make sure the driveway and the path to your mechanical room are clear so the technician can move equipment quickly when they arrive.