Emergency Response
Emergency Response | Heat Repair | Heating and Air Conditioning | Englewood
When your furnace falters on a freezing Englewood night, every minute feels longer than the last. HEP’s emergency response team is ready around the clock, arriving fast with fully stocked trucks, advanced diagnostics, and technicians who treat your home like their own. From strange sounds and weak airflow to complete system shutdowns, we pinpoint the problem quickly and deliver lasting solutions that keep your family safe, warm, and comfortable.
Our certified experts back every heat repair with transparent pricing, clear communication, and a satisfaction guarantee. Whether you own a modern high-efficiency unit or an older model that’s seen better days, we restore peak performance while respecting your time and budget. One call to HEP means no more shivers, no more stress—just reliable heat and peace of mind all winter long.
FAQs
What situations are considered a true heating emergency in Englewood?
A heating emergency generally involves any scenario where your safety, health, or property is at immediate risk. In Englewood, this commonly includes loss of heat during freezing temperatures (especially if vulnerable occupants are present), strong fuel or burning odors, visible sparks or smoke, tripped carbon-monoxide alarms, frozen or burst HVAC lines, or electrical issues that repeatedly trip breakers. If you experience any of these, turn the system off at the thermostat or breaker (if it is safe) and call us right away.
How fast can your emergency technicians reach my home or business?
Because we staff a dedicated 24/7 emergency dispatch team right here in Englewood, a certified technician is typically on site within 60–90 minutes of your call—often sooner in central neighborhoods. During severe weather events when call volume spikes, we triage by urgency (elderly occupants, carbon-monoxide alerts, no heat with infants, etc.) and give real-time ETA updates so you know exactly when help is coming.
Which heating systems and brands do you service during emergencies?
Our technicians are factory-trained to diagnose and repair gas furnaces, electric furnaces, heat pumps, dual-fuel systems, hydronic boilers, rooftop package units, and ductless mini-splits from all major manufacturers—including Trane, Carrier, Lennox, Rheem, York, Goodman, Daikin, Mitsubishi, and more. We carry a stocked inventory of the most common replacement parts on each service vehicle to resolve 90% of emergencies in a single visit.
What steps should I take while waiting for the emergency technician?
1) Turn off the HVAC system at the thermostat or breaker if you suspect electrical arcing, smoke, or overheating. 2) If your carbon-monoxide detector is alarming, evacuate everyone immediately and ventilate the space by opening windows and doors. 3) Keep children and pets away from the equipment. 4) Gather any warranty documents or past service records to speed diagnosis. 5) Avoid using space heaters with extension cords—they can overload circuits and create a fire hazard.
Do emergency or after-hours repairs cost more than regular appointments?
Because emergency service requires round-the-clock staffing, expedited parts sourcing, and overtime wages, there is an after-hours diagnostic fee that is higher than our standard weekday rate. However, once we identify the problem, repair pricing is the same competitive flat-rate structure we use during normal business hours. We always disclose fees up front, obtain your approval before beginning work, and offer financing options for larger repairs.
How can I reduce the likelihood of future heating emergencies?
The best defense is proactive maintenance. Schedule a professional tune-up every fall to inspect burners, heat exchangers, electrical connections, safety controls, and refrigerant levels (for heat pumps). Replace or clean filters monthly during the heating season, keep supply and return vents unblocked, and install CO detectors on every floor. Consider enrolling in our Comfort Shield Maintenance Plan, which includes two seasonal tune-ups, priority emergency response, and parts-and-labor discounts that can save you hundreds of dollars over the life of your system.