Emergency Service
Emergency Service | Heat Repair | Heating and Air Conditioning | Erwin
When your furnace falters on a frosty Erwin night, you can’t afford to wait until morning for comfort to return. HEP’s emergency service heating and air conditioning team is on call around the clock, arriving fast with the tools and expertise to deliver reliable heat repair that gets your system humming again. Our certified technicians diagnose issues on the spot—whether it’s a malfunctioning igniter, clogged filter, or failing blower motor—and we stock most parts right on the truck so fixes are usually completed in a single visit.
From transparent, upfront pricing to meticulous clean-up after the job, we treat your home with the respect it deserves. Choose HEP and enjoy the peace of mind that comes with a 100% satisfaction guarantee, flexible financing options, and friendly professionals who live and work right here in Erwin. When every minute without heat feels like an hour, call the team your neighbors trust and feel the warmth return faster than you thought possible.
FAQs
What situations count as a heating emergency, and how fast can you get to my home or business in Erwin?
Any issue that leaves you without heat during freezing weather, creates a carbon-monoxide risk, produces burning smells, loud banging, or electrical sparking is considered an emergency. Because we keep an on-call crew in Erwin 24/7/365—including nights, weekends, and holidays—our average arrival time is 60–90 minutes from your call, and often sooner when road conditions allow.
What kinds of heating systems can your technicians repair?
Our NATE-certified, state-licensed technicians work on virtually every residential or light-commercial system found in Erwin: natural-gas and propane furnaces, electric furnaces, heat pumps, dual-fuel hybrids, boilers and radiators, ductless mini-splits, and rooftop or package units. We service all major brands such as Trane, Carrier, Goodman, Rheem, Lennox, York, and more.
Are your emergency service technicians certified and insured?
Yes. Every technician holds current NATE and EPA refrigerant-handling certifications, undergoes annual factory training, and passes background and drug screenings. Our company carries full liability and workers-compensation insurance, and we are licensed with the State of Tennessee, so you’re protected from start to finish.
What should I do while waiting for the emergency technician to arrive?
1. Turn the thermostat to OFF and, if safe, switch the furnace breaker off to prevent further damage. 2. Check and change a clogged filter if you have a spare; a dirty filter can trip safety limits. 3. Never operate a system that smells like gas—evacuate and call 911 first. 4. Keep space heaters at least 3 ft from flammables and do not use ovens for heat. 5. Clear pets, children, and stored items from the furnace or air-handler area so the tech can work quickly when they arrive.
How much does emergency heat repair cost after hours?
We charge a flat diagnostic fee that is slightly higher outside regular business hours to cover overtime staffing. After diagnosing the problem, the technician provides a written, upfront quote for parts and labor—no work begins until you approve. Most repairs fall between $150 and $600 total, but major components like heat exchangers or blower motors can be higher. We accept cash, credit, debit, and offer short-term financing for larger repairs.
Do you carry parts on the truck, and can most repairs be completed in one visit?
Our service vans are stocked with the most common motors, igniters, flame sensors, circuit boards, capacitors, belts, and thermostat models, allowing us to fix about 90 % of emergencies on the first trip. If a specialty part is required, we have priority accounts with regional suppliers in Johnson City and Knoxville to secure overnight delivery or same-day pickup whenever possible. All repair parts come with a manufacturer warranty plus our own 1-year labor guarantee.