Rock-solid Warranties
Rock-solid Warranties | Heat Repair | Heating and Air Conditioning | Erwin
When icy Appalachian winds sweep through Erwin, you need a team that shows up fast, fixes the problem for good, and backs every job with a promise you can count on. HEP’s rock-solid warranties on heating and air conditioning services mean our certified technicians won’t just get your furnace humming again—they’ll give you documented coverage that protects your wallet long after the truck pulls away. From pinpoint diagnostics to factory-quality parts, our approach to heat repair combines small-town courtesy with industry-leading expertise so you can relax in reliable, even warmth.
Customers across Unicoi County choose HEP because we arrive on time, provide clear pricing up front, and stand behind our work with the strongest guarantees in Tennessee. Whether your system needs a quick ignitor swap or a complete blower overhaul, we treat your home as carefully as our own, leaving it clean, safe, and efficiently heated. Call today and discover why Erwin homeowners trust HEP to keep winter at bay—season after season, year after year.
FAQs
What does your Rock-Solid Warranty cover on a heat repair in Erwin?
Our Rock-Solid Warranty is designed to give Erwin homeowners complete peace of mind. It covers all parts replaced during the heat repair, the labor required to install them, and any manufacturer-approved refrigerants or consumables used during the service. If the same component fails again within the warranty period, we will repair or replace it at no additional cost to you, including trip charges and diagnostic fees.
How long does the warranty last on parts and labor?
All qualifying heat repair parts come with a minimum 2-year warranty, while labor is protected for a full 12 months from the service date. For select high-efficiency components (such as ECM blower motors and variable-speed inducer assemblies), we extend parts coverage to 5 years. If you enroll in one of our Comfort Club maintenance plans within 30 days of the repair, the labor portion is automatically extended to match the longest parts warranty.
Are there any exclusions or conditions that could void my warranty?
There are only a few conditions that may void the Rock-Solid Warranty: 1) damage caused by abuse, neglect, or unauthorized alterations; 2) failure to perform recommended maintenance (such as filter changes and seasonal tune-ups); 3) damage from acts of nature like floods or lightning; and 4) work performed by anyone other than our certified technicians without prior approval. Normal wear items such as disposable filters and thermostat batteries are not covered.
How do I schedule warranty service if my heating system breaks down again?
Simply call our 24/7 local hotline or book online using the "Warranty Service" option. Our system will prioritize your request and dispatch the next available technician—usually the same day in Erwin and surrounding communities. Have your original invoice number ready; it helps us pull up the repair record and confirm warranty status instantly. No additional payment is required for covered failures.
Do I need to register my equipment or the repair to activate the warranty?
No extra registration is required. Your warranty is automatically activated the moment our technician closes out the service invoice in our system. You will receive a digital copy of the warranty certificate by email within 24 hours. For your convenience, we also store the certificate in our cloud database, so you never have to worry about misplacing paperwork.
Can the warranty be transferred to a new homeowner if I sell my house in Erwin?
Yes. Our Rock-Solid Warranty is fully transferable one time within the warranty period at no charge. When you close on your home, provide us with the new owner’s name and contact information, and we will update our records. The new homeowner will then enjoy the remaining coverage, helping to boost the resale value of your property.