Transparent Pricing
Transparent Pricing | Heat Repair | Heating and Air Conditioning | Erwin
When winter turns crisp in Erwin and your home’s warmth starts slipping away, HEP’s transparent pricing heating and air conditioning team is ready to restore comfort fast. Our certified technicians arrive when promised, diagnose your system with state-of-the-art tools, and share an upfront, itemized quote before a single wrench turns—no surprises, no upsells, just straight talk. From stubborn pilot lights and faulty igniters to uneven room temperatures, we tackle every heat repair with the care and know-how that’s made us the community’s first call for decades.
We stock most parts on our trucks for same-day fixes and back every repair with a satisfaction guarantee, so you can get back to cozy evenings without the lingering worry of hidden costs. Day or night, weekend or holiday, one call brings Erwin’s friendliest experts to your door—transparent pricing, dependable craftsmanship, and heat repair done right the first time.
FAQs
How does your transparent pricing work for heat repair in Erwin?
Before any work begins, we diagnose the problem, explain exactly what needs to be fixed, and show you the flat-rate price for that specific repair from our published price book. The amount you see is the amount you pay—there are no hidden labor, parts, or after-the-fact disposal fees. If additional issues are discovered while we’re onsite, we give you new pricing options and get your approval in writing before proceeding.
What are the most common heating issues you fix and how much do they usually cost?
In Erwin we frequently repair failed igniters ($180–$250), bad blower motors ($425–$650), cracked heat exchangers ($750–$1,100), thermostat replacements ($175–$325), and refrigerant leaks in heat pumps ($350–$700, including recharge). Each price range includes parts, labor, and a full system safety check. Exact costs can vary based on equipment brand, age, and accessibility, but we stick to the flat prices we quote up front.
Do you offer after-hours or emergency heat repair services?
Yes. Our technicians are on call 24/7, including weekends and holidays. For emergency visits outside normal business hours we charge a modest, clearly stated dispatch fee to cover the extra staffing costs—this fee is waived if you approve the recommended repair during the same visit. All other pricing remains identical to our daytime rates.
Can I get a repair estimate before scheduling a visit?
Absolutely. You can call, text, or upload photos and a short description of the issue through our website. A service advisor will review the information, compare it with our pricing database, and give you a preliminary quote range. The final price is confirmed after an onsite diagnostic, but customers find our remote estimates are usually within ±10 % of the final invoice.
What brands and types of heating systems do you service?
Our EPA-certified technicians work on gas furnaces, electric furnaces, dual-fuel systems, heat pumps, ductless mini-splits, and package units from every major brand, including Trane, Carrier, Rheem, Lennox, Goodman, York, and Mitsubishi. Because we stock a broad inventory of OEM and high-quality universal parts on our trucks, most repairs can be completed in a single visit.
Is your heat repair work covered by any warranty or satisfaction guarantee?
Yes. All parts we install carry a one-year manufacturer’s warranty, and we back our workmanship with a 365-day labor guarantee—if the same part fails again due to installation issues, we fix it at no cost. Additionally, every customer receives a 100 % satisfaction guarantee: if you’re not happy with our service, we’ll make it right or refund the repair labor portion of your bill.