Emergency AC Repairs
Emergency AC Repairs | Heating and Air Conditioning | Erwin
When the Erwin heat is blazing or a sudden chill sneaks into the mountains, HEP is ready 24/7 with fast, dependable emergency AC repairs. Our certified technicians arrive in fully stocked trucks, diagnose issues on the spot, and restore cool comfort before the humidity can settle—or warm relief before pipes can freeze. From worn-out capacitors and leaking coils to complete system failures, we’ve seen it all and fixed it all for your neighbors right here in Erwin.
Behind every service call is the promise that your home’s heating and air conditioning will run safely, efficiently, and affordably. We back our repairs with transparent pricing, clear communication, and a satisfaction guarantee—so the only surprise you’ll feel is how quickly your home feels perfect again. Call HEP now, and breathe easy tonight.
FAQs
What issues count as an AC emergency, and when should I call for immediate service?
Any situation that leaves your home without cooling during extreme heat, creates a safety hazard, or risks damage to the system is an emergency. Examples include the AC not turning on at all, electrical burning smells, tripped breakers that immediately reset, refrigerant leaks, frozen coils that re-freeze after thawing, smoke coming from the outdoor or indoor unit, and unusual loud banging or screeching noises. If you experience any of these problems in Erwin, call us right away—day or night—so we can prevent further damage and keep your family safe.
How fast can your technicians arrive at my home in Erwin for an emergency AC repair?
Because we station on-call technicians throughout Unicoi County, our average response time within the Erwin city limits is 60–90 minutes. In many cases we arrive even faster, especially if you call outside peak traffic hours. When you place an emergency call, our dispatcher sends the nearest available, fully stocked service vehicle using GPS, provides you with an estimated arrival time, and keeps you updated if traffic or weather cause any delays.
Are emergency AC repair services really available 24/7, including weekends and holidays?
Yes. Our team operates 24 hours a day, 7 days a week, 365 days a year—Thanksgiving, Christmas, and the Fourth of July included. We maintain a rotating schedule so certified technicians, parts runners, and dispatchers are always on duty. You’ll never reach an answering machine; a live local representative will answer, assess the severity of your issue, and dispatch help immediately.
What can I safely do while waiting for the technician to arrive?
1) Turn the thermostat to OFF to prevent further damage. 2) Switch the indoor air handler fan to ON to promote air flow and reduce humidity if the compressor won’t run. 3) Visually inspect the return and supply vents to make sure they’re unobstructed. 4) If you smell burning or see smoke, shut off the breaker that supplies the AC and evacuate the area until help arrives. 5) Gather any warranty paperwork and recent maintenance records; this speeds diagnosis. 6) Keep pets and children away from the equipment so the technician can work quickly when they arrive.
How much does emergency AC repair cost and do you offer financing or upfront pricing?
After a brief over-the-phone assessment, we dispatch a technician who performs a full diagnostic and presents you with an upfront, flat-rate quote before any work begins—no surprises. Typical emergency service fees in Erwin range from $99 to $149 for the after-hours diagnostic, plus parts and labor. Major repairs such as compressor replacement can cost more. We accept all major credit cards, provide 6- to 12-month same-as-cash financing on repairs over $500 (pending credit approval), and honor manufacturer warranties to reduce your out-of-pocket expense whenever possible.
Are your emergency technicians certified to work on all brands, and will repairs affect my factory warranty?
Absolutely. Every emergency technician holds EPA 608 certification and is factory-trained on the major brands installed in the Erwin area, including Trane, Carrier, Rheem, Goodman, Lennox, and York. We use OEM or approved replacement parts and follow manufacturer repair procedures, so your existing factory warranty remains intact. After the repair, we provide written documentation you can keep with your warranty records for future reference.