- HEP Heat and Air
- Heating And Cooling

Heating And Cooling
Heating And Cooling | Heating and Air Conditioning | Erwin
When the mountain weather in Erwin swings from brisk mornings to balmy afternoons, you need a team that can keep pace. HEP’s certified technicians bring decades of experience to every thermostat tweak, furnace tune-up, and A/C install, combining small-town courtesy with cutting-edge know-how. We work around your schedule, arrive with fully stocked trucks, and back every repair with straightforward, no-surprise pricing—so your comfort is restored before the coffee cools.
From emergency fixes that rescue a sweltering summer evening to energy-smart upgrades that slash winter bills, our heating and air conditioning services are built for peace of mind. Join your neighbors who rely on HEP for clean indoor air, consistent temperatures, and friendly advice that turns first-time callers into lifelong customers. One call, and we’ll be on the way—because in Erwin, comfort shouldn’t have to wait.
FAQs
What heating and cooling services do you provide in Erwin, and how quickly can you schedule a visit?
We handle the full spectrum of HVAC needs in Erwin, including new system design and installation, seasonal maintenance, tune-ups, repairs, ductwork, indoor-air-quality upgrades, smart thermostat setup, and 24/7 emergency service. For non-emergencies we can usually offer same-day or next-day appointments, while true emergencies—such as no heat on a freezing night or no cooling during a heatwave—receive priority dispatch, often within a few hours.
How often should I have my HVAC system serviced given Erwin’s climate?
Because Erwin experiences both humid summers and chilly winters, we recommend two professional tune-ups per year: an AC inspection in early spring and a furnace or heat-pump inspection in early fall. Regular servicing keeps efficiency high, maintains manufacturer warranties, reduces breakdown risk, and can extend equipment life by 20–30 %. Between visits, replace or wash air filters every 30–60 days and keep outdoor units free of leaves and debris.
What are common warning signs that my furnace or air conditioner needs repair or replacement?
Watch for uneven temperatures, short cycling, unexplained increases in energy bills, new noises (grinding, banging, screeching), musty or burning odors, water around the indoor unit, or weak airflow from vents. Systems older than 12–15 years that require frequent repairs often cost more to fix than to replace. A professional diagnostic check can determine whether a targeted repair—or a higher-efficiency replacement—makes the most financial sense.
How can I make my Erwin home more energy-efficient and lower my utility bills?
1) Have us perform a load calculation to ensure your HVAC system is correctly sized. 2) Upgrade to a high-SEER air conditioner or variable-speed heat pump; today’s models can cut cooling costs by up to 40 %. 3) Seal and insulate ductwork—leaky ducts waste as much as 25 % of conditioned air. 4) Install a programmable or smart thermostat to fine-tune temperatures while you’re away. 5) Add attic insulation and weather-strip doors and windows. 6) Change filters regularly; a clogged filter can raise energy use by 10–15 %.
Do you offer emergency HVAC repair in Erwin, and what should I do until the technician arrives?
Yes. Our on-call technicians are available 24/7, weekends and holidays included. While you wait, turn off the system if it is making loud or unusual noises to prevent further damage. If you smell gas, evacuate immediately and call 911 before contacting us. For cooling emergencies, close blinds and use ceiling fans to minimize indoor temperature rise. For heating failures, use safe supplementary heat sources (UL-listed space heaters) and layer clothing, but avoid using ovens or outdoor grills indoors.
Are rebates, tax credits, or financing options available for new HVAC installations in Erwin?
Absolutely. Many high-efficiency heat pumps and furnaces qualify for federal tax credits of up to $2,000 under the Inflation Reduction Act, and TVA or local utility rebates may offer $150–$500 back for Energy Star–rated equipment. We partner with lenders who provide 0 % promotional financing for up to 18 months or low-APR plans up to 10 years. During your in-home estimate we’ll outline all current incentives, handle the paperwork, and structure financing to fit your budget.