- HEP Heat and Air
- NATE-certified Technicians

NATE-certified Technicians
NATE-certified Technicians | Heat Repair | Heating and Air Conditioning | Estill Springs
When your Estill Springs home suddenly turns chilly, HEP’s NATE-certified technicians are ready to roll up at your door with the know-how, parts, and passion to get warmth flowing again. We diagnose furnaces and heat pumps with precision tools, explain every option in clear language, and back our work with iron-clad guarantees—so you can relax while we handle the heat repair that restores cozy comfort to your family room, bedroom, and everywhere in between.
From 24/7 emergency calls to routine tune-ups that prevent surprises, we treat every job like it’s our own system on the line. You’ll receive upfront pricing, respectful service, and workmanship shaped by years of regional experience—because we live and work in the same Tennessee climate you do. Trust HEP to keep Estill Springs comfortable all winter long.
FAQs
What does it mean that your technicians are NATE-certified?
NATE (North American Technician Excellence) is the most-respected third-party certification program in the HVAC industry. To earn it, a technician must pass rigorous, specialty-specific exams and maintain ongoing continuing education. When you call our Estill Springs team, you get professionals who have been independently verified to diagnose, repair, and optimize heating equipment to the highest national standards—saving you time, money, and frustration.
Which types of heating systems can you repair in Estill Springs?
Our team repairs virtually every residential and light-commercial heating system found in Middle Tennessee, including gas and electric furnaces, heat pumps, ductless mini-splits, dual-fuel hybrid systems, and packaged rooftop units. We service all major brands—Trane, Carrier, Rheem, Lennox, Goodman, American Standard, and more—and carry a large stock of OEM and universal parts on our service vehicles to finish most jobs on the first visit.
How fast can you get to my home if my heater stops working?
Because we are local to Estill Springs and keep multiple service trucks on call, we can typically arrive the same day—often within a few hours—during normal business hours. For no-heat emergencies after hours, weekends, or holidays, we offer 24/7 emergency dispatch. Our live answering service will route your call to the on-duty technician, who will give you an accurate ETA before leaving the shop.
What are the most common warning signs that I need heat repair?
Call us if you notice: • Little or no warm air coming from the vents • Unusual noises—grinding, banging, screeching, or rattling • Burning, musty, or gas odors • Short cycling (unit turns on and off rapidly) • Sudden spike in utility bills with no weather change • An error code on your thermostat or system control board Addressing these symptoms early usually prevents larger, more expensive failures and keeps your home safe and comfortable.
How much will the repair cost, and do you offer financing or coupons?
Service call fees start at a flat, upfront rate that covers travel and a full diagnostic. After we identify the problem, you receive a written quote before any work begins—no surprises. Typical residential repairs in Estill Springs range from $150 for simple electrical fixes to $900+ for major components like blower motors or heat exchangers. We frequently post online coupons, honor manufacturer warranties, and partner with financing providers for larger repairs or system replacements when needed.
What can I do to avoid future heating breakdowns?
1. Replace or clean your air filter every 1–3 months. 2. Keep supply and return vents unobstructed by furniture or rugs. 3. Schedule a professional tune-up every fall; our NATE-certified techs clean burners, test safety switches, inspect heat exchangers, and calibrate controls. 4. Install a programmable or smart thermostat to prevent over-cycling. 5. Address minor issues promptly—rumbling noises or higher bills are early warning signs. Following these steps can cut breakdowns by up to 70 % and lower heating costs throughout Estill Springs’s chilly winter nights.