- HEP Heat and Air
- Priority Service

Priority Service
Priority Service | HVAC Unit Replacement | Heating and Air Conditioning | Estill Springs
Estill Springs homeowners turn to HEP’s Priority Service team when comfort can’t wait. If your aging system groans through summer heat or winter chill, our certified technicians arrive fast, armed with transparent pricing, same-day installation capability, and true Tennessee hospitality. We evaluate your home’s layout, insulation, and energy goals to match you with a high-efficiency upgrade, then take care of everything—from permits and haul-away to a thorough post-install walkthrough—so you can swap stress for serenity in a single visit.
Beyond dependable equipment, HEP delivers peace of mind through industry-leading warranties, flexible financing, and a 100% Satisfaction Guarantee. Day or night, our 24/7 Priority Service means you’re never left in the cold—or the swelter—for long. Join your neighbors who choose HEP for HVAC unit replacement and enjoy year-round comfort that pays you back on your power bill.
FAQs
How do I know it’s time to replace my HVAC unit rather than repair it?
Most systems in Estill Springs last 10–15 years with proper maintenance. If your unit is approaching this age, needs frequent or expensive repairs, struggles to keep consistent temperatures, or causes energy bills to spike, replacement is usually more cost-effective than continued repairs. Our technicians can perform a detailed assessment and provide an honest recommendation based on the unit’s age, condition, and repair history.
What is included in Priority Service’s HVAC replacement process?
Our replacement service is turnkey: (1) an in-home evaluation to size the new system correctly, (2) a detailed written estimate with efficiency ratings and financing options, (3) removal and eco-friendly disposal of the old equipment, (4) professional installation of the new condenser, air handler or furnace, thermostat, and any required duct modifications, (5) system start-up, testing, and airflow balancing, and (6) a walkthrough of operating instructions and maintenance tips.
How long does an HVAC replacement typically take?
Most residential change-outs can be completed in one day. Complex projects—such as upgrades to ductwork, electrical service, or adding indoor air quality components—may take 2–3 days. We schedule installations at your convenience, protect your home with drop cloths, and perform a full cleanup so disruption is kept to a minimum.
What are the cost factors for replacing an HVAC unit in Estill Springs?
Pricing depends on system size (measured in tons or BTUs), SEER2/AFUE efficiency ratings, brand, ductwork condition, and any add-ons like zoning or smart thermostats. In this area, typical full-system replacements range from $6,000 to $12,000 installed. We provide upfront, itemized quotes and can arrange 0% or low-interest financing to fit almost any budget.
Will a new high-efficiency unit really save me money on energy bills?
Yes. Replacing a 10-SEER air conditioner from the early 2000s with a modern 16–18 SEER2 model can cut cooling costs by 30–40%. Likewise, upgrading an 80% AFUE furnace to a 95%+ condensing unit reduces winter heating expenses significantly. Over the system’s lifespan, energy savings often offset a large portion of the installation cost.
What warranties and maintenance plans do you offer with a new installation?
All systems come with a 10-year manufacturer parts warranty and our 2-year labor warranty. If you enroll in our Priority Preventive Maintenance Plan, we extend labor coverage to 10 years and provide two seasonal tune-ups, priority scheduling, and 15% off any future repairs. Proper maintenance preserves your warranty and maximizes efficiency and comfort.