Emergency Repair
Emergency Repair | Air Conditioning | Heating and Air Conditioning | Etowah
When the summer heat in Etowah rises faster than your thermostat can keep up, HEP is ready 24/7 with fast, friendly emergency repair service. Our certified technicians arrive equipped to diagnose issues on the spot, restoring your home’s comfort without delay and treating your space with the respect it deserves. From sudden refrigerant leaks to complete system shutdowns, we handle every crisis with transparent pricing and a satisfaction guarantee, so you never have to sweat the details.
Locally rooted and family-owned, HEP pairs small-town courtesy with cutting-edge expertise in air conditioning. We stock most parts on our trucks, streamline approvals, and back every repair with the region’s strongest warranties. Count on us for clear communication, honest options, and cool results that last long after the repair van pulls away. When minutes matter, Etowah calls HEP—because comfort can’t wait.
FAQs
What situations are considered an air-conditioning emergency and when should I call?
Any breakdown that leaves you without cooling during extreme heat, causes water leaks, trips breakers repeatedly, produces burning smells, or creates loud grinding or banging noises is classified as an emergency. These issues can damage the system further, lead to mold or water damage, or pose electrical and fire hazards. If you notice any of these signs—especially when outside temperatures are above 85 °F—call our 24/7 emergency line immediately. Our on-call dispatcher will gather details and send the nearest available technician to your Etowah location.
How fast can your technicians reach my home or business in Etowah?
Because we keep fully stocked service vehicles on standby in Etowah and neighboring communities, our average on-site response time is 60–90 minutes after your call is confirmed. During widespread weather events or peak summer demand, arrival may extend to two hours, but you will receive a real-time ETA and text updates. We also prioritize homes with elderly residents, young children, or medical conditions that make prolonged heat dangerous.
Do you service all makes and models of air-conditioning systems?
Yes. Our EPA-certified technicians are trained on every major brand—including Trane, Carrier, Lennox, Rheem, Goodman, York, American Standard, and Mitsubishi—as well as older or discontinued models. We carry a broad inventory of universal replacement parts on our trucks, so most emergencies are resolved in one visit. If your equipment is still under manufacturer warranty, we follow the proper procedures to keep that coverage intact.
What should I do while waiting for the emergency repair team to arrive?
1) Turn the thermostat to OFF to prevent further damage. 2) If you notice water around the indoor unit, place towels or a shallow pan to contain it and switch off the condensate pump if accessible. 3) Check and replace overly clogged air filters to improve temporary airflow. 4) Open windows during cooler evening hours and use ceiling or box fans for cross-ventilation. 5) Keep pets and children away from the equipment. Do not attempt electrical or refrigerant repairs yourself—these require licensed handling.
How much will an emergency AC repair cost, and do you offer financing?
We charge a flat after-hours diagnostic fee that covers travel, system inspection, and a written estimate. Once the problem is identified, you’ll receive a fixed-price quote before any work begins—no surprise add-ons. Emergency labor rates apply outside our regular 8 a.m.–5 p.m. schedule, but we waive overtime fees for Comfort Club maintenance members. We accept cash, major credit cards, and offer 0% short-term financing on repairs over $500 through our lending partner. Most repairs carry a 1-year parts and labor warranty.
Are your emergency repair technicians licensed, insured, and background-checked?
Absolutely. Every technician holds a current Tennessee mechanical or Alabama HVAC license (depending on service area), EPA Section 608 refrigerant certification, and undergoes annual continuing-education courses. We carry $2 million in general liability and workers’ compensation insurance, protecting you from job-site accidents. For your peace of mind, all field staff pass nationwide background and drug screenings, wear company uniforms with photo ID badges, and follow strict COVID-19 and safety protocols while inside your Etowah home or business.