Emergency Service
Emergency Service | Heat Repair | Heating and Air Conditioning | Etowah
When a cold snap strikes Etowah, you don’t have time to wonder who to call—HEP’s emergency service team is already on standby, trucks stocked and phones answered 24/7. One quick call brings a certified technician to your door, ready to diagnose, explain, and fix the problem so your family can get back to cozy comfort without the stress. From sputtering furnaces to sudden system shutdowns, our pros combine decades of experience with genuine hometown care, arriving fast and treating your home like their own.
Customers choose us because we keep the process simple: clear upfront pricing, honest recommendations, and workmanship backed by solid guarantees. Whether it’s midnight or the middle of a workday, our heat repair service uses cutting-edge tools and high-efficiency parts to restore warmth with minimal disruption. Trust HEP to turn emergencies into easy fixes—and feel the difference of true local expertise.
FAQs
What situations are considered a heating emergency and how fast can you reach my Etowah home?
Any loss of heat during freezing weather, a furnace that will not start, burners producing unusual smells or smoke, loud grinding noises, or suspected carbon-monoxide leaks are all emergencies. Because we keep a fully staffed on-call team in Etowah 24 hours a day, our average arrival time is 60-90 minutes from the moment you approve the dispatch, even on weekends and holidays.
Do you repair every brand and type of heating equipment?
Yes. Our certified technicians are factory-trained to diagnose and repair gas furnaces, electric furnaces, heat pumps, ductless mini-splits, and boilers from all major manufacturers—including Carrier, Trane, Lennox, Goodman, Rheem, Daikin, and more. We stock common OEM and universal parts on each service truck so most repairs can be completed in a single visit.
What steps should I take while waiting for the emergency technician to arrive?
Turn the thermostat to the OFF position, switch off the furnace at its power switch or breaker, and keep the equipment area clear. If you smell gas, open windows, evacuate everyone from the home, and shut off the main gas valve if it is safe to do so. For suspected carbon-monoxide leaks, leave the house immediately and call 911 from outside before contacting us. Otherwise, gather any warranty paperwork and previous service records to help our technician speed up the diagnosis.
Are your emergency technicians licensed, insured, and background-checked?
Absolutely. Every technician holds a Tennessee mechanical/HVAC license, EPA refrigerant certification, and undergoes annual factory training. We perform nationwide background checks and drug screening, and each visit is fully covered by $2 million in liability insurance and workers’ compensation for your peace of mind.
How much does an emergency heat repair cost and do you offer financing?
Diagnostic service starts at a flat $99 after-hours fee, which covers travel, system inspection, and a written estimate. Repair pricing is by the job, not by the hour, so you will know the full cost before work begins—no surprises. If the repair exceeds your budget, we offer same-day financing plans with 0% interest for up to 12 months on approved credit.
Will an emergency repair affect my manufacturer or home-warranty coverage?
No. We follow manufacturer service bulletins and install OEM parts whenever required, so your equipment’s factory warranty remains intact. Our work also meets the requirements of major third-party home-warranty companies; simply let us know if you have a warranty policy and we will supply the detailed documentation they need.