Upfront Pricing
Upfront Pricing | Heat Repair | Heating and Air Conditioning | Etowah
When icy Appalachian winds slip into Etowah, you need a team that arrives fast, fixes the problem right the first time, and tells you the price before any work begins. HEP’s certified technicians specialize in dependable heat repair, restoring warmth to your home with fully stocked trucks and decades of know-how. From sputtering furnaces to stubborn heat pumps, we diagnose the issue in minutes and offer clear, easy-to-understand solutions—so you can say goodbye to shivers and hello to comfort.
With HEP’s Up-Front Pricing Promise, there are zero surprises: you approve the flat rate before the wrench turns, and that number never changes, even if the job takes longer than expected. We back every repair with industry-leading warranties, 24/7 emergency service, and the friendly, small-town courtesy Etowah families have trusted for years. Warmth is one call away—let HEP get your home cozy again today.
FAQs
What does “up-front pricing” mean for your heat repair services in Etowah?
Up-front pricing means you know the exact cost of the repair before any work begins. After our technician completes a thorough diagnostic, you will receive a written, flat-rate quote that includes all parts, labor, taxes, and fees. The price will not change—no matter how long the repair takes—so you can approve the work with total confidence and no surprises on your final bill.
How fast can you get a technician to my Etowah home if my heat goes out?
We offer same-day and 24/7 emergency service throughout Etowah and the rest of McMinn County. Calls placed before 4 p.m. are typically handled the very same day, and after-hours emergencies are prioritized with an on-call technician who can usually arrive within 1–2 hours. When you schedule, our dispatcher will give you a real-time arrival window and send text updates as the technician is en route.
Are your technicians qualified to work on all makes and models of furnaces and heat pumps?
Yes. Every service professional on our team is EPA-licensed and NATE-certified, and they receive ongoing factory training. That means we can accurately diagnose and repair gas furnaces, electric furnaces, dual-fuel systems, mini-splits, and traditional heat pumps from brands such as Trane, Carrier, Lennox, Rheem, Goodman, and more. We stock our service vehicles with the most common replacement parts to finish most repairs in a single visit.
How is the final cost of a heat repair job calculated?
Your quoted price is based on three factors: (1) the exact part(s) or component(s) that need to be replaced, (2) the amount of labor required for the repair, and (3) any disposal or permitting fees dictated by local Etowah codes. Because we use flat-rate pricing, labor is charged by the task, not by the hour, so you never pay extra for delays or unforeseen complications. The diagnostic fee is waived or applied to the repair when you authorize the work on the spot.
Do you stand behind your heat repair work with any guarantees or warranties?
Absolutely. All repairs come with a 1-year parts warranty and a 90-day labor guarantee. If the same part fails within that time, we will replace it at no additional cost. We also offer our 100% Satisfaction Promise: if you are not completely satisfied with our workmanship or professionalism, we will make it right or refund the service portion of your bill.
How can routine maintenance help me avoid future heating breakdowns?
Annual maintenance allows our technicians to clean, adjust, and test critical components before small issues lead to major failures. A well-maintained system can cut winter energy bills by up to 20 %, extend equipment life by several years, and keep your manufacturer warranty valid. We offer an affordable Comfort Club plan that includes two precision tune-ups per year, priority scheduling, and a 15 % discount on any necessary repairs.