Emergency Response
Emergency Response | Heat Repair | Heating and Air Conditioning | Evensville
When an Evensville cold snap sneaks up at 2 a.m. and your furnace gives out, HEP’s emergency response team is already on the road—tools, parts, and decades of expertise in tow. Our certified technicians arrive fast, diagnose on the spot, and deliver precision heat repair that restores warmth before pipes freeze and tempers flare. From gas furnaces to high-efficiency heat pumps, we fix every brand with the same neighborly care that’s kept local families comfortable for years.
You’ll get upfront pricing, honest recommendations, and a workmanship guarantee backed by a company that never sleeps—because winter storms don’t keep office hours. Whether you’re facing a minor hiccup or a full system shutdown, call, click, or text HEP and feel the heat come back to your home tonight.
FAQs
How quickly can your team respond to a heating emergency in Evensville?
Because we have technicians on call 24/7, 365 days a year, we can usually arrive anywhere in Evensville or the surrounding Rhea County area within 60–90 minutes of your call—often faster during normal business hours. Our dispatchers track all service vehicles by GPS and will send the closest certified technician straight to your location, no matter if it’s late at night, a weekend, or a holiday.
What symptoms should I look for that mean I need emergency heat repair?
Call us right away if you notice any of the following: (1) no warm air coming from vents or radiators, (2) system repeatedly cycling on and off or refusing to turn on, (3) burning, electrical, or gas odors, (4) banging, screeching, or grinding noises, (5) visible water, refrigerant, or gas leaks, (6) sudden spikes in carbon-monoxide detector readings, or (7) indoor temperatures below 60 °F when the outdoor temperature is near or below freezing. These conditions can damage your equipment further or create safety hazards for occupants.
What types of heating systems do you service?
Our NATE-certified technicians are trained to diagnose and repair virtually every residential and light-commercial heating setup found in Evensville, including natural-gas and propane furnaces, electric furnaces, heat pumps (air-source and dual-fuel), ductless mini-splits, hydronic boilers, and package units. We carry OEM and high-quality aftermarket parts for all major brands such as Trane, Carrier, Goodman, Lennox, Rheem, and York to speed up on-site repairs.
Will I be charged extra for after-hours or holiday emergency service?
There is a modest emergency service fee that covers the cost of keeping certified technicians, parts runners, and support staff on standby outside standard business hours. The fee is quoted up front when you call, so you know the exact trip charge before we dispatch. All diagnostic time and repair labor are billed at our standard rates—no hidden surcharges—plus parts if they’re needed. We also honor manufacturer warranties and our own workmanship guarantee regardless of when the repair is performed.
What can I safely do while waiting for the technician to arrive?
1) Turn off the heating equipment at the thermostat or breaker if you smell gas, see sparks, or hear loud metallic noises. 2) Check that your air filter isn’t clogged; a quick change may restore limited heat while you wait. 3) Make sure all supply and return vents are unobstructed. 4) If you suspect a gas leak, evacuate the home and call 911 or your gas utility before we arrive. 5) Gather any previous service records or warranty paperwork; this can help our tech diagnose faster. 6) Keep children and pets away from the equipment for safety.
How can I prevent future heating emergencies in Evensville’s climate?
Evensville’s winters may be short but can dip below freezing several times each season. To reduce breakdowns: (a) schedule professional maintenance each fall to clean burners, verify safe fuel-to-air ratios, and test safety switches; (b) replace or clean filters every 30–60 days; (c) install a programmable thermostat to avoid excessive cycling; (d) seal and insulate ductwork to relieve system strain; (e) consider enrolling in our Comfort Club, which includes two precision tune-ups per year, priority scheduling, and a 15 % repair discount; and (f) upgrade outdated equipment—units over 15 years old often fail unexpectedly and run at lower efficiency.