Heat Pumps

HEP Heat and AirHeat Pumps

Heat Pumps | Heat Repair | Heating and Air Conditioning | Evensville

When winter sneaks up on Evensville and your heat pump stops pulling its weight, you need fast, dependable heat repair you can count on. HEP brings decades of local experience to every service call, restoring comfort to homes with the same neighborly care we’d give our own families. We arrive on time, diagnose issues quickly, and explain your options in plain English so you never feel left in the cold—or in the dark about costs.

Our certified technicians handle every aspect of heat-pump heating and air conditioning, from emergency fixes to preventive tune-ups that keep energy bills low all year long. Backed by 24/7 availability, fully stocked trucks, and a satisfaction guarantee, HEP makes it easy to relax and breathe easy, no matter what Tennessee’s weather decides to do next.

FAQs

How do heat pumps provide both heating and air conditioning for homes in Evensville?

Heat pumps transfer heat rather than generate it. In heating mode, the outdoor unit extracts latent heat from outside air—even at low winter temperatures—and moves it indoors. When switched to cooling mode, the process reverses, pulling warmth and humidity out of your indoor air and releasing it outdoors. Because the system uses electricity only to power the compressor and fans, it can deliver up to three units of heating or cooling for every unit of energy consumed, making it highly efficient for Evensville’s moderate climate.

What are the most common signs that my heat pump needs professional repair?

Watch for unexplained increases in energy bills, short-cycling (frequent on/off cycling), weak airflow, ice buildup on the outdoor or indoor coils, grinding or squealing noises, and an inability to reach the thermostat set-point. A musty odor or the outdoor fan refusing to start are also red flags. If any of these occur, turn the system off and call a certified HVAC technician to prevent further damage.

How quickly can you respond to emergency heat pump breakdowns in the Evensville area?

We offer 24/7 emergency dispatch with fully stocked service vans based right here in Rhea County. For most addresses in Evensville, our average response time is under two hours. After-hours calls are routed to an on-call technician who can troubleshoot by phone and arrive on-site with OEM parts and diagnostic tools if an in-person visit is required.

What types of heat pump issues do you repair?

Our factory-trained technicians diagnose and repair all makes and models, including air-source, ductless mini-split, and dual-fuel heat pumps. Typical repairs include refrigerant leak detection and sealing, compressor or reversing-valve replacement, defrost control board failures, thermostat calibration, blower motor repair, capacitor/contactor replacement, and sensor cleaning. We also handle electrical wiring corrections and airflow balancing to ensure peak performance.

Will repairing my existing heat pump be more cost-effective than replacing it?

We evaluate three factors: age, repair frequency, and energy efficiency. If your heat pump is under 10 years old, covered by parts warranty, and repair costs are below 30% of replacement value, repair is usually the smarter choice. For units older than 12–15 years or those relying on phased-out refrigerants like R-22, a high-efficiency replacement can cut operating costs by up to 40% and qualify for federal tax credits and local utility rebates available to Evensville residents.

How can I prevent future heat pump failures and keep my warranty valid?

Schedule professional maintenance twice a year—once in spring for cooling prep and once in fall for heating. Service includes coil cleaning, refrigerant charge verification, electrical connection tightening, condensate drain clearing, thermostat calibration, and safety control testing. Replace or clean your air filter every one to three months, keep outdoor units free of leaves and debris, and maintain at least two feet of clearance around the condenser. Documented maintenance is required by most manufacturers to preserve warranty coverage.

HEP Heat and Air
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(423) 228-7742