Emergency Service
Emergency Service | Heat Repair | Heating and Air Conditioning | Farragut
When your Farragut home is suddenly without warmth, HEP answers the call with round-the-clock urgency and the friendly expertise locals have trusted for decades. One quick call sends a certified technician racing to your door—fully stocked truck, diagnostic tools in hand, and the know-how to revive furnaces, heat pumps, and hybrid systems of every make and model. We don’t just swap parts; we explain what went wrong, present transparent pricing before a wrench is turned, and back every fix with a satisfaction guarantee that keeps the chill—and the worry—out of your home.
From midnight breakdowns to a heater that’s “almost” working, our team treats every service request like an emergency, because in winter’s grip it absolutely is. With HEP, “heat repair” means fast arrival, precise workmanship, and the reassuring comfort of heat flowing again before you know it—so you can get back to enjoying all that Farragut has to offer without bundling up indoors.
FAQs
What constitutes a heating or air-conditioning emergency in Farragut?
Any situation that threatens your family’s safety, comfort, or home integrity qualifies as an emergency. Examples include total loss of heat or cooling during extreme weather, strange burning smells, smoke coming from the furnace, carbon-monoxide alarms sounding, frozen or burst HVAC lines, and systems that will not shut off. If you’re unsure, call us—our technicians can quickly determine the urgency and dispatch help immediately.
How fast can your technicians arrive at my Farragut home?
Because we keep certified technicians on call 24/7, 365 days a year, our average arrival time within Farragut city limits is 60–90 minutes from the moment your call is dispatched. GPS-equipped trucks and a dedicated parts warehouse enable us to leave immediately with the right tools and common replacement components, minimizing additional delays.
What brands and systems do you repair during emergency visits?
Our team is factory-trained and authorized to service all major HVAC brands, including Trane, Carrier, Lennox, Rheem, Goodman, American Standard, York, and Daikin. We handle gas furnaces, electric furnaces, heat pumps, ductless mini-splits, and rooftop package units. Even if your system is older or its warranty has expired, we can diagnose and repair it or offer safe temporary solutions until a permanent fix is possible.
Will emergency heat repair void my manufacturer’s warranty?
No. We follow manufacturer specifications, use OEM or approved replacement parts, and provide documentation for every repair. Our status as licensed, insured, and NATE-certified contractors means your existing warranty remains intact. In fact, most manufacturers require a qualified professional to perform emergency work to keep the warranty valid.
How much will an emergency service call cost?
We charge a flat diagnostic fee that covers travel, system inspection, and a written estimate—day or night. After diagnosing the issue, you’ll receive upfront pricing for parts and labor before any work begins. There are never hidden fees for overtime, holidays, or after-hours service. We also offer financing options and accept all major credit cards to help you manage unexpected expenses.
Is there anything I should do while waiting for the technician to arrive?
Yes. First, turn off the HVAC system at the thermostat and breaker if you smell gas, burning, or see smoke. Open windows for ventilation when safe, and evacuate if carbon-monoxide alarms sound. If the system is just not heating or cooling, leave the unit off to prevent further damage and dress in layered clothing or use portable heaters (placed at least three feet from flammable items). Gather any maintenance records or warranty information to speed up troubleshooting when our technician arrives.