Satisfaction Guarantee
Satisfaction Guarantee | Heat Repair | Heating and Air Conditioning | Farragut
When a chilly Farragut evening turns your living room into an icebox, HEP comes running with rapid, reliable heat repair backed by our 100 % Satisfaction Guarantee. Our licensed technicians arrive on schedule in fully stocked trucks, diagnose the issue on the spot, and get your system humming again—often in a single visit—so you can enjoy even, efficient warmth without the surprise costs or headaches.
From strange furnace noises to sudden system shutdowns, we bring decades of heating and air conditioning expertise, transparent upfront pricing, and friendly service that treats your home with respect. Choose HEP and relax knowing that if you’re not completely satisfied, we’ll make it right—because comfort in Farragut shouldn’t be a compromise.
FAQs
What does your 100 % Satisfaction Guarantee include?
Our guarantee promises that you will be completely satisfied with the quality of the repair, the performance of the fixed system, and the professionalism of our technicians. If a problem we repaired recurs within the first 12 months, we return at no charge until it is resolved. If we are unable to correct the issue to your satisfaction, we will refund the portion of the invoice related to that repair. Parts we supply are covered by the manufacturer’s warranty, and our labor is covered for a full year.
How fast can you get to my home in Farragut for a heat repair?
We staff a dedicated on-call team for the Farragut area 24/7. Emergency “no-heat” calls received before 10 p.m. are typically answered within 2 hours, and scheduled, non-emergency repairs are offered same-day or next-day service. We always confirm an arrival window by text or phone, and you can track your technician’s location in real time through our customer portal.
Are your technicians certified to work on all major heating and air-conditioning brands?
Yes. Every repair technician is NATE-certified and receives ongoing factory training for the most common residential brands, including Trane, Carrier, Lennox, Rheem, Bryant, Goodman, and American Standard. We also have specialists for heat pumps, gas furnaces, dual-fuel systems, and high-efficiency mini-splits. This broad expertise enables us to diagnose and fix systems correctly the first time, without guesswork.
Will I be charged again if the problem isn’t fixed on the first visit?
No. Under our satisfaction guarantee you pay only once for the approved repair. If a part has to be ordered or an additional adjustment is required, any return visit related to the original diagnosis is free. You will never see surprise trip fees, overtime fees, or diagnostic charges on follow-up calls related to the same issue.
Do you provide upfront, flat-rate pricing for heat repairs?
Absolutely. After diagnosing the problem we present a flat-rate quote that lists parts, labor, and any applicable discounts before work begins. The price does not change, even if the job takes longer than expected. Diagnostic fees are waived when you authorize the repair, and we honor advertised coupons and our military/senior discounts.
How can I reduce the chance of needing future heat repairs?
Preventive maintenance is key. We recommend a professional tune-up every fall to check combustion safety, refrigerant levels (for heat pumps), electrical connections, and airflow. Replace or clean filters monthly during peak use, keep return-air grilles unobstructed, and maintain outdoor units free of leaves and debris. Enrolling in our Comfort Club maintenance plan provides two precision tune-ups per year, priority scheduling, and a 15 % discount on any repairs, all of which help extend equipment life and lower energy costs.