NATE-certified Technicians
NATE-certified Technicians | HVAC Unit Replacement | Heating and Air Conditioning | Farragut
When your comfort is on the line in Farragut, HEP’s NATE-certified technicians are ready to roll up their sleeves and deliver precision craftsmanship backed by hometown courtesy. From the moment we arrive, you’ll notice the difference: detailed system diagnostics, clear explanations, and options that fit your budget and lifestyle. Our seasoned pros treat your home with respect, lay protective coverings, and keep you in the loop, so the only surprise is how smoothly everything runs when we’re done.
Choosing HEP for HVAC unit replacement means choosing energy-efficient equipment sized perfectly for your living space, installed to the highest industry standards. We handle permits, haul away the old unit, and calibrate your new system for optimal airflow and peak performance—often in a single day. With transparent pricing, easy financing, and a satisfaction guarantee that stands tall, you can relax and enjoy reliable comfort season after season.
FAQs
Why should I choose a NATE-certified technician for my HVAC replacement in Farragut?
NATE (North American Technician Excellence) certification is the gold standard in our industry. A NATE-certified technician has passed rigorous, proctored exams that prove mastery of installation, service, and system design. By choosing one of our certified pros, you know your new HVAC system will be sized correctly, installed to manufacturer specifications, and inspected for optimal efficiency and safety. In Farragut’s humid summers and chilly winters, a proper installation can lower utility bills by 15–20 % and reduce breakdowns over the life of the equipment.
How do I know it’s time to replace my HVAC unit rather than repair it?
You should consider replacement when you experience two or more of the following: (1) the system is 10–15 years old, (2) repair costs exceed 40 % of the price of a new unit, (3) energy bills have risen noticeably despite regular maintenance, (4) rooms heat or cool unevenly, (5) you hear persistent rattling, squealing, or grinding noises, and (6) you still use R-22 refrigerant, which is costly and no longer produced. Our NATE-certified estimator can provide a detailed cost-of-ownership comparison so you can make an informed decision.
What size and type of HVAC system is best for homes in Farragut’s climate?
Farragut experiences hot, humid summers (90 °F+ with high dew points) and cool, damp winters (sometimes below 30 °F). Most homes perform best with high-efficiency heat pumps paired with a variable-speed air handler or a dual-fuel system that switches to gas heat in temperatures below 35 °F. Proper sizing is critical; our technicians perform a Manual J load calculation that factors square footage, insulation levels, window orientation, and air leakage. An accurately sized system avoids short-cycling, controls humidity better, and extends equipment life.
How long does a typical HVAC replacement take and will I be without heating or cooling during the process?
A straightforward change-out usually takes one full working day. More complex projects—such as duct modifications, electrical upgrades, or adding an air purification system—can stretch to two days. You’ll be without heating or cooling only while we remove the old equipment and set the new unit, typically 3–6 hours. We schedule replacements during moderate weather whenever possible and can provide temporary portable units upon request at no additional charge.
Are there energy-efficient or smart system options that qualify for rebates or tax credits in Farragut?
Yes. High-efficiency heat pumps (SEER2 ≥ 16 and HSPF2 ≥ 8.1) and ENERGY STAR®-qualified gas furnaces (≥ 95 % AFUE) may qualify for up to $2,000 in federal Inflation Reduction Act (IRA) tax credits. The Tennessee Valley Authority (TVA) also offers rebates for qualifying heat pumps, and Knoxville Utilities Board customers can access low-interest financing. Smart thermostats, variable-speed compressors, and advanced filtration packages often add to your eligibility. Our office handles all rebate paperwork and supplies the AHRI certificate needed for tax filings.
What kind of warranties and maintenance plans do you offer after installation?
Every new system we install comes with a 10-year manufacturer’s parts warranty and a 1-year labor warranty. We also include a free first-year maintenance visit. After that, you can enroll in our Comfort Club: two precision tune-ups per year, priority same-day service, no overtime charges, and a 15 % discount on repairs. Regular preventive maintenance keeps your warranty valid and can add 3–5 years to the life of your HVAC equipment.