Emergency Response
Emergency Response | Heating and Air Conditioning | Farragut
When a sudden chill settles over Farragut or a sweltering heat wave hits after hours, HEP’s emergency response team moves fast. Our licensed technicians arrive equipped to diagnose and repair all makes and models, restoring complete heating and air conditioning functionality before discomfort turns into downtime. We understand that every minute counts, so you’ll get honest estimates, transparent communication, and five-star service—24/7, 365 days a year.
From burst furnace motors to frozen A/C lines, we carry the parts and expertise to solve most issues on the first visit, saving you stress and repeat calls. Count on HEP to treat your home with care, keep you informed at each step, and back every repair with a satisfaction guarantee. When comfort can’t wait, Farragut calls HEP.
FAQs
What qualifies as an HVAC emergency in Farragut?
An HVAC emergency is any situation that threatens your family’s safety, health, or significant property damage. Examples include total loss of heating during freezing temperatures, loss of cooling in extreme summer heat, gas furnace leaks or suspected carbon-monoxide issues, electrical burning smells, refrigerant leaks, or system failures that flood the home. If you are unsure, call us—our dispatcher will help determine whether immediate service is necessary.
How quickly can your technicians reach my home after I request emergency service?
Because we keep on-call technicians and fully stocked service vehicles in the Farragut area 24/7, our average arrival time is 60–90 minutes. Weather, traffic, and call volume can affect this window, but you will receive a real-time ETA when the job is dispatched and automatic text updates as we travel to your address.
Do you charge extra for after-hours, weekend, or holiday HVAC repairs?
A modest emergency service fee applies to calls outside our regular business hours (8 a.m.–5 p.m.). This covers the cost of overtime labor, extended parts sourcing, and dispatching logistics. Before any work begins, you will receive a transparent, flat-rate estimate that includes the emergency fee, labor, and parts, so there are no surprises on your final invoice.
What brands and systems can your emergency crew repair?
Our NATE-certified technicians are trained on all major HVAC brands—Trane, Carrier, Lennox, Rheem, Goodman, York, and more—and can service gas and electric furnaces, heat pumps, central air conditioners, mini-splits, and packaged rooftop units. Each truck carries a broad inventory of universal replacement parts to resolve the majority of breakdowns on the first visit.
Can you replace a failed HVAC system on the same day if it cannot be repaired?
In many cases, yes. We maintain local warehouse stock of the most common furnace, air-handler, and outdoor condenser models. If your system is beyond repair, our comfort consultant can perform a load calculation on-site and arrange same-day installation, weather and crew scheduling permitting. Temporary space heaters or portable AC units are provided at no charge if installation must be delayed.
How can I prevent future emergency HVAC breakdowns?
The best defense is proactive maintenance. Our EnergyGuard Membership includes two precision tune-ups per year, priority scheduling, a 15 % repair discount, and waiver of emergency trip fees. Regular inspections catch worn components, low refrigerant, and airflow issues before they escalate, extending equipment life and safeguarding your comfort year-round.