Emergency Response
Emergency Response | Heat Repair | Heating and Air Conditioning | Fayetteville
When cold snaps hit Fayetteville and your heating system calls it quits, HEP’s emergency response team is ready around the clock. One quick call brings a fully-equipped technician to your door, prepared to diagnose the problem, explain your options in plain language, and deliver heat repair that gets your home warm again—often in a single visit.
We stock our service vans with factory-authorized parts for all major brands, so there’s no waiting on a shipment while the temperature drops. From igniter replacements to blower motor fixes, every job is backed by transparent up-front pricing and HEP’s satisfaction guarantee, giving you total peace of mind even in the midnight chill.
FAQs
How quickly can your technicians arrive for an emergency heat repair in Fayetteville?
Because we keep a dedicated on-call team in Fayetteville 24/7/365, our average arrival time inside the city limits is 60 minutes or less. If you live in surrounding communities such as Hope Mills, Spring Lake, or Raeford, response time is typically 60–90 minutes depending on traffic and weather conditions. Our dispatchers will give you a real-time ETA when you call.
What types of heating systems do you repair during emergency calls?
Our technicians are trained and certified to service all major residential and light-commercial heating technologies—including gas furnaces, electric furnaces, heat pumps (air-source and dual-fuel), ductless mini-splits, and packaged rooftop units. We carry a large inventory of universal replacement parts on each service vehicle so we can fix most makes and models—Trane, Carrier, Lennox, Rheem, Goodman, York, and more—on the first visit.
Is there an extra fee for after-hours, weekend, or holiday emergency service?
Yes, emergency service that occurs outside our standard business hours (8 AM–5 PM Monday–Friday) includes a flat emergency diagnostic fee of $129. This fee covers priority dispatch, travel, and initial system inspection. Once we determine the problem, we’ll provide a firm, upfront quote for the repair labor and any parts required. If you approve the work, we waive the standard weekday diagnostic charge—you only pay the emergency fee plus parts and labor.
What signs indicate I should call for emergency heat repair instead of waiting for a regular appointment?
Call us immediately if you notice any of these conditions: • Your heater won’t turn on, and indoor temperatures are falling rapidly (especially if children, elderly, or pets are present). • You smell gas or hear hissing near the furnace—this could signal a dangerous gas leak. • The furnace burner flames are yellow instead of blue, which can indicate incomplete combustion and potential carbon-monoxide risk. • Electrical components are sparking, smoking, or tripping breakers repeatedly. • The system is making loud banging, screeching, or metal-on-metal noises that start suddenly. Delaying service in these situations can lead to safety hazards, further equipment damage, and higher repair costs.
Can you work with my home warranty or HVAC manufacturer’s warranty during an emergency repair?
Absolutely. We are an approved service provider for most major third-party home warranty companies and have direct relationships with leading HVAC manufacturers. If your equipment is still under a parts warranty, we’ll handle the paperwork and only charge you for labor and any non-covered components. For home warranties, we’ll supply the diagnosis and itemized invoice needed for reimbursement or direct billing, depending on your plan’s terms.
How can I prevent future heating emergencies in Fayetteville’s climate?
The best protection is a biannual maintenance plan. Our Comfort Guard Membership includes a fall heating tune-up, a spring cooling tune-up, priority scheduling, and a 15% discount on all repairs. During the fall visit, we clean burners, inspect heat exchangers, test safety controls, lubricate motors, and check gas pressures—steps that reduce winter breakdowns by up to 90%. Members also have the emergency diagnostic fee reduced to $59 year-round.