White-glove Treatment
White-glove Treatment | HVAC Unit Replacement | Heating and Air Conditioning | Fayetteville
When your Fayetteville home needs an upgrade, HEP delivers a true white-glove experience—protective floor coverings, courteous technicians in crisp uniforms, and meticulous clean-up after every task. We start by listening: a comfort consultant evaluates your existing system, home layout, and energy goals, then designs the ideal solution for maximum efficiency and year-round comfort. Transparent quotes, financing options, and clear timelines keep surprises off the table, while our comfort guarantee keeps worries at bay.
On installation day, our certified team arrives with everything pre-staged for a seamless HVAC unit replacement. Old equipment is removed and hauled away, new units are precision-installed to factory specs, and every register is measured for balanced airflow. Before we leave, we run a full system performance check, sync smart thermostats to your phone, and review maintenance tips so you can enjoy whisper-quiet heating and cooling from day one. Trust HEP in Fayetteville for service that feels less like a contractor visit and more like a five-star concierge appointment—because your home deserves nothing less.
FAQs
What does your “white-glove treatment” include during an HVAC unit replacement?
Our white-glove service is a start-to-finish, no-mess, no-stress process. Before work begins we lay down protective floor coverings, wear shoe covers, and shield furniture and valuables. We remove your old equipment, haul it away for eco-friendly disposal, and vacuum the workspace when finished. Your new system is pre-programmed, thoroughly tested, and we walk you through every control and thermostat feature. Finally, we register the manufacturer’s warranty on your behalf and follow up a week later to be sure you are completely satisfied.
How long does an HVAC replacement usually take in the Fayetteville area?
Most standard residential replacements—equipment change-out, ductwork reconnection, start-up, and cleanup—are completed in one full day. Larger homes, zoning upgrades, or extensive duct modifications can extend the project to two days. We schedule a pre-installation visit to verify electrical, gas, and structural requirements so there are no surprises that could delay your comfort.
Will I be without heating or cooling while the new unit is being installed?
There will be a brief downtime while the old system is disconnected and the new equipment is set, but we plan installations during mild parts of the day and provide portable heaters or spot coolers at no extra cost if outdoor temperatures are extreme. Most customers are without conditioned air for only 2-4 hours.
What equipment options and efficiency ratings do you offer?
We are factory-authorized dealers for Trane, Lennox, and Carrier, with SEER2 ratings from 14.3 to 24 for air conditioners and up to 98% AFUE for gas furnaces. Heat-pump options are available for Fayetteville’s moderate winters, and we carry Energy Star–certified, variable-speed, and dual-fuel models. Your comfort consultant will calculate the correct tonnage using Manual J load calculations to guarantee proper sizing and efficiency.
Do you handle permits, rebates, and financing for Fayetteville residents?
Yes. City and county mechanical permits are pulled by our staff and included in your quote. We keep track of SWEPCO and Ozarks Electric rebates, federal tax credits under the Inflation Reduction Act, and manufacturer seasonal promotions to lower your out-of-pocket cost. We also offer 0% APR financing for up to 60 months with approved credit and can bundle duct upgrades or indoor-air-quality add-ons into the same payment plan.
How can I tell if I need a full HVAC replacement instead of just a repair?
If your system is 10–15 years old, experiences frequent breakdowns, uses R-22 refrigerant, or your energy bills keep climbing despite regular maintenance, replacement is likely the more economical choice. Our NATE-certified technician will perform a full diagnostic, compare repair costs against replacement ROI, and present a written estimate for both options so you can make an informed decision.