Industry-leading Warranties
Industry-leading Warranties | HVAC Unit Replacement | Heating and Air Conditioning | Fountain City
When your comfort’s on the line, you deserve more than a quick fix—you deserve HEP’s promise of long-term peace of mind. Our certified technicians in Fountain City back every HVAC unit replacement with industry-leading warranties that cover both parts and labor, ensuring your new system runs efficiently through every season. From the moment we step into your home, you’ll feel confident knowing our team stands behind its craftsmanship with protections that far exceed the standard manufacturer guarantee.
With flexible financing, transparent pricing, and 24/7 support, upgrading your heating and cooling has never been easier. We size each system precisely to your home, install it with meticulous care, and register all warranty paperwork on your behalf, so you can relax and enjoy lower energy bills and whisper-quiet comfort. Choose HEP and discover why Fountain City homeowners trust us to keep their indoor climate perfect—today, tomorrow, and for years to come.
FAQs
What types of warranties are included with a new HVAC unit replacement in Fountain City?
Every system we install comes with three tiers of protection: (1) a Manufacturer Limited Parts Warranty that covers factory-specified components, (2) our in-house 10-year Labor Warranty that pays 100 % of the workmanship cost on any covered repair, and (3) a Lifetime Heat Exchanger or Compressor Warranty on select high-efficiency models. Together, they shield you from virtually all out-of-pocket expenses related to defects or early component failure.
How long do the parts and labor warranties last?
Manufacturer parts coverage is 10 years when the equipment is registered within 60 days of installation. Our labor warranty mirrors that term—full ten-year coverage—so you do not pay diagnostic, travel, or labor charges on any warranted repair during the first decade. After 10 years, you may opt for year-to-year protection through our Comfort Club service plan.
Are extended warranties available, and what do they cover?
Yes. For homeowners who want even more peace of mind, we offer optional 12- and 15-year Extended Service Agreements. These plans pick up where the original warranties end and continue to cover parts, labor, and refrigerant, plus include one annual maintenance visit at no extra charge. They are fully backed by the manufacturer, transferable, and have no deductible.
What is required to keep the warranty valid?
The two key obligations are registration and maintenance. We register the equipment on your behalf the day it is commissioned, locking in the full 10-year term. After that, manufacturers require documented professional maintenance—typically a tune-up every spring and fall—to keep the warranty in force. Service receipts from our NATE-certified technicians satisfy this requirement.
How does the warranty transfer if I sell my home?
All of our standard warranties are transferable once within the first five years. When you list your home, simply notify us and we will file the transfer form with the manufacturer. The new homeowner then receives the balance of the original coverage, which is a strong selling point and can add resale value.
What happens if I need a warranty repair, and is there any cost to me?
Just call our 24/7 service line. We verify coverage, dispatch a certified technician, and handle all parts ordering and paperwork. If the failure is covered—and over 90 % of issues are—you pay nothing for parts, labor, or refrigerant. The only potential charge would be for non-covered accessories such as thermostats or humidifiers, which have their own separate warranties.