Satisfaction Guarantee
Satisfaction Guarantee | HVAC Unit Replacement | Heating and Air Conditioning | Fountain City
When the summer sun beats down on Fountain City or winter winds rattle the windows, you can count on HEP to keep your home perfectly comfortable. Our locally trusted team specializes in HVAC unit replacement, giving you a modern, energy-efficient system backed by a rock-solid 100% Satisfaction Guarantee. From the moment you schedule your free estimate to the final system check, our certified technicians handle every detail with speed, transparency, and respect for your home.
Choosing HEP means more than swapping out an old unit—it’s investing in lower utility bills, quieter operation, and year-round peace of mind. We only install industry-leading equipment, register every warranty, and leave your space cleaner than we found it. If you’re not completely thrilled with your new comfort level, we’ll make it right—no questions asked. Reach out today and feel the HEP difference at work in your home tomorrow.
FAQs
What does your 100 % Satisfaction Guarantee cover for HVAC unit replacement in Fountain City?
Our guarantee promises that you will be completely satisfied with the performance, installation quality, and craftsmanship of your new heating and air conditioning system. If any aspect of the replacement does not meet the agreed-upon specifications within the first 12 months, we will return at no additional cost to adjust, repair, or even replace the equipment until you are satisfied. This pledge includes labor, parts, clean-up, and the courteous service you expect from a local Fountain City contractor.
How long does a typical HVAC unit replacement take from the time I approve the quote?
From approval to completion, most projects are finished in 1–3 business days. Day 1 is often dedicated to securing permits, ordering the equipment, and scheduling. On installation day, we arrive on-time, protect your floors and furnishings, remove the old system, install the new unit, run all electrical and refrigerant lines, and test the system. A final walk-through ensures proper operation and your signature that everything meets the Satisfaction Guarantee.
Are there energy-efficient options that qualify for rebates or tax incentives in Fountain City?
Absolutely. We carry ENERGY STAR® certified heat pumps, air conditioners, and gas furnaces with SEER2 and AFUE ratings high enough to qualify for Tennessee Valley Authority (TVA) and local utility rebates, as well as the current federal Energy Efficient Home Improvement Tax Credit (25C), which can return up to 30 % of the project cost (capped annually). During your consultation, we’ll calculate eligible incentives and handle all the paperwork to maximize your savings.
What kind of warranties come with my new heating and air conditioning system?
Every unit we install includes a 10-year manufacturer’s parts warranty (registration required within 60 days) and a lifetime heat-exchanger or compressor warranty on select models. We pair that with our own 2-year labor warranty—double the industry standard—so service calls, labor, and parts related to workmanship are covered at no cost to you during that period.
Do you offer financing or payment plans for HVAC replacements?
Yes. We partner with several Fountain City-friendly lenders to provide low-interest and 0 % promotional financing options ranging from 6 to 120 months. Approval decisions are typically delivered in minutes, require minimal paperwork, and do not obligate you to proceed with the installation. We also accept major credit cards and offer discounts for cash or check payments.
How do I schedule a replacement and what should I expect on installation day?
Call our office or book online to arrange a free, no-obligation in-home assessment. We’ll evaluate your home’s size, insulation, and ductwork, then provide a written quote with multiple system options. Once you select a package and financing (if needed), we set an installation date. On the day itself, our certified technicians arrive in branded vehicles, wear shoe covers, and keep you informed at every step. After installation we perform a full start-up checklist, register your equipment warranty, remove all debris, and show you how to use the thermostat and filters. You sign off only when you’re completely satisfied—backed by our guarantee.