Licensed Technicians
Licensed Technicians | Heating and Air Conditioning | Fountain City
When your Fountain City home suddenly feels too stuffy or too chilly, HEP’s licensed technicians are ready to roll—day or night. Our friendly pros arrive in fully stocked trucks, diagnose issues quickly, and explain every option in plain language, so you stay confidently in control of your comfort. From precision tune-ups that slash energy bills to emergency repairs that restore cozy vibes fast, we treat every call like it’s our own family’s home.
Backed by decades of local experience and a rock-solid satisfaction guarantee, we handle installations, replacements, indoor air quality upgrades, and smart-thermostat integrations with meticulous attention to detail. Discover why neighbors throughout Knoxville trust us for reliable heating and air conditioning service that keeps life humming smoothly—season after season. Give HEP a shout today and breathe easier tomorrow.
FAQs
Are your technicians fully licensed and insured to work on heating and air-conditioning systems in Fountain City?
Yes. Every technician on our team holds a State of Tennessee Mechanical (HVAC) License, EPA Section 608 refrigerant certification, and full liability and workers-compensation insurance. We also maintain bonding as required by Fountain City and Knox County permitting offices. This means your job is done safely, legally, and up to the latest building and energy codes.
Which brands and types of HVAC equipment do you service or install?
We work on all major residential and light-commercial equipment, including gas furnaces, heat pumps, central air conditioners, ductless mini-splits, packaged rooftop units, smart thermostats, and indoor-air-quality accessories. Our technicians are factory-trained on Carrier, Trane, Lennox, Rheem, Goodman, Mitsubishi, and Daikin systems, but we can service any brand currently sold in the U.S.
How fast can you respond if my heater or AC breaks down unexpectedly?
Emergency service is available 24 hours a day, 365 days a year. Calls received before 4 p.m. typically receive same-day service; overnight or holiday calls are dispatched within two hours. Our service vans are stocked with the most common parts for units installed in the Fountain City area, so most repairs are completed on the first visit.
Do you offer preventive-maintenance plans, and what do they include?
Yes. Our ComfortCare Maintenance Agreement provides two seasonal tune-ups per year—one cooling, one heating—along with free safety inspections, priority scheduling, a 15 % parts discount, and no overtime charges. Regular maintenance can reduce energy bills by up to 20 %, catch small issues before they turn into costly breakdowns, and preserve manufacturer warranties.
How do I know whether to repair or replace my current HVAC system?
We follow the "$5,000 rule": multiply the repair cost by the age of the equipment. If the result exceeds $5,000—or if the unit is over 12–15 years old, has a cracked heat exchanger, uses R-22 refrigerant, or requires frequent repairs—replacement is usually the more economical choice. During a free in-home assessment, our technician will measure energy usage, evaluate ductwork, and provide both repair and replacement estimates so you can decide confidently.
Are rebates, tax credits, or financing options available for new installations in Fountain City?
Absolutely. Many high-efficiency heat pumps and furnaces qualify for up to $2,000 in federal tax credits under the Inflation Reduction Act, plus TVA incentives and manufacturer rebates that can total another $300–$1,200. We also partner with local lenders to offer 0 % APR financing for 12 months or fixed low-interest plans up to 120 months. Our office staff will help you file all paperwork so you get every dollar you’re entitled to.