Satisfaction Guarantee
Satisfaction Guarantee | Ventilation and Air Quality | Heating and Air Conditioning | Friendsville
When Friendsville homeowners want cleaner, healthier air without sacrificing comfort, they turn to HEP’s Satisfaction Guarantee Heating & Air Conditioning team. Our experienced technicians design whole-home solutions that seamlessly blend energy-efficient heating and cooling with precision airflow management, so you can breathe easier all year long. From high-performance filters and UV purifiers to balanced ductwork and smart thermostats, we tackle every detail of ventilation and air quality while standing firmly behind our 100% Satisfaction Guarantee.
Choose HEP and enjoy prompt service, transparent pricing, and the peace of mind that comes from knowing we’ll keep working until you’re delighted with the results. Schedule your free in-home assessment today and discover why so many Friendsville neighbors trust HEP to safeguard the comfort—and the health—of their homes.
FAQs
What does your 100% Satisfaction Guarantee cover for heating, air conditioning, and ventilation services in Friendsville?
Our 100% Satisfaction Guarantee applies to every heating, cooling, and indoor air-quality project we complete in Friendsville—from new HVAC system installations to repair work, maintenance plans, duct cleaning, and air purifier upgrades. If you are not completely satisfied with the comfort, energy efficiency, workmanship, or overall performance of the service we provided within the first year, we will return at no cost to correct the issue or refund your money, whichever you prefer.
How quickly can I expect a technician if my HVAC system stops working?
For Friendsville residents, we offer same-day emergency service 7 days a week, 365 days a year. Calls received before 5:00 p.m. are typically handled the same day. Our technicians carry most common parts on their service vehicles, allowing us to resolve the majority of no-heat or no-cool calls during the first visit.
Do you provide any guarantees on air-quality improvements, such as reduced allergens or odors?
Yes. When we install air purification equipment—such as UV lights, high-efficiency media filters, or whole-home dehumidifiers—we guarantee a measurable improvement in indoor air quality. We conduct a pre-installation air analysis (particulate count, relative humidity, VOC levels) and repeat the test 30 days after installation. If the results do not show at least a 25% overall improvement, we will upgrade or replace the equipment at no additional charge.
What brands and warranties do you offer for new HVAC systems?
We are an authorized dealer for leading manufacturers including Trane, Carrier, and Rheem. Most new systems come with 10-year parts and compressor warranties, and a 1- to 2-year labor warranty. Our own workmanship guarantee runs concurrently, so if any installation-related issue arises during the first two years—regardless of manufacturer coverage—we will fix it at no cost to you.
How do your maintenance plans protect my investment and uphold the satisfaction guarantee?
Our Comfort Shield maintenance plans include two precision tune-ups per year, priority scheduling, and up to 20% discounts on repairs. Keeping your system maintained lowers utility bills, extends equipment life, and preserves manufacturer warranties. If you are on a maintenance plan and still experience an unexpected breakdown, the diagnostic fee is waived, and any repair we perform is covered by a 2-year parts and labor guarantee—twice the industry standard.
Are your technicians certified and insured to work on ventilation and air-quality systems in my Friendsville home?
Absolutely. Every technician is EPA-certified, NATE-certified, background-checked, drug-screened, and fully insured. They receive ongoing training in the latest ventilation, filtration, and IAQ technologies. For your peace of mind, we provide proof of insurance and certifications upon request, and we email you a photo and bio of the technician before arrival so you know exactly who will be working in your home.