Emergency Repairs
Emergency Repairs | Heat Repair | Heating and Air Conditioning | Gatlinburg
When a frosty mountain night in Gatlinburg turns your furnace silent, HEP’s emergency team is ready to roll—tools in hand, trucks stocked, and phones answered 24/7. Our certified technicians know every twist and turn of local cabins and chalets, so they can zero in on the problem fast, explain what went wrong in plain English, and restore your comfort before the coffee finishes brewing. From stubborn ignitors and cracked heat exchangers to quirky smart-thermostat glitches, we fix it right the first time and back our work with transparent pricing and a satisfaction guarantee.
Don’t let a heating hiccup derail your Smoky Mountain plans. With decades of experience in both heating and air conditioning, we bring the same hometown care to urgent calls as we do to routine tune-ups—only quicker. One call sets your mind at ease and your home back to cozy: HEP’s reliable heat repair in Gatlinburg.
FAQs
What qualifies as an HVAC emergency and when should I call for immediate heat repair in Gatlinburg?
An HVAC emergency is any situation that threatens your family’s safety, risks property damage, or leaves you without heat during freezing temperatures common in Gatlinburg’s winter months. Examples include complete furnace shutdowns, gas odors, electrical burning smells, repeatedly tripped breakers, carbon-monoxide detector alarms, and frozen or burst water coils. If any of these conditions occur—or if indoor temperatures fall below 60 °F and cannot rise—call our 24/7 emergency hotline right away. Waiting can lead to frozen pipes, expensive structural damage, and health risks from extreme cold or gas leaks.
How quickly can your technicians arrive for an emergency heating repair in the Gatlinburg area?
Our dispatch center is staffed around the clock. Because our technicians live and stage inventory within Sevier County, the typical arrival time inside Gatlinburg city limits is 60 minutes or less after your call is confirmed. Remote mountain cabins may require up to 90 minutes if road or weather conditions are severe, but we’ll give you a real-time ETA by text or phone and update you en route. We also carry most common replacement parts on our service vehicles so repairs can begin immediately upon arrival.
What brands and types of heating systems can you service during an emergency call?
Our team is factory-trained and EPA-certified to repair virtually every major residential and light-commercial heating system, including gas and electric furnaces, heat pumps, dual-fuel hybrid systems, ductless mini-splits, and packaged rooftop units. We stock universal and OEM parts for brands such as Trane, Carrier, Lennox, Goodman, Rheem, York, Daikin, Mitsubishi, and Amana. Even if your equipment is older or discontinued, we can often make safe temporary fixes until a permanent OEM part can be sourced.
How much does emergency heating repair typically cost and are there after-hours fees?
We charge a flat diagnostic fee that covers the trip charge and complete system inspection; this fee is slightly higher for calls placed between 8 p.m. and 7 a.m., weekends, or holidays. After diagnosis, you receive a written estimate that lists parts, labor, and any overtime premium. Labor rates are billed in 15-minute increments so you never pay for a full hour you didn’t use. Most emergency repairs range from $150 to $600 total. We accept major credit cards, mobile wallet payments, and offer 0% financing for larger repairs over $500.
What steps should I take to minimize damage while waiting for the technician to arrive?
1. Turn off the heating system at the thermostat and breaker if you smell gas, burning, or hear loud metallic noises. 2. Open windows briefly to ventilate if there is a suspected gas or carbon-monoxide leak; evacuate if detectors alarm. 3. Keep faucets at a slow drip to prevent frozen pipes when indoor temps drop near 32 °F. 4. Close curtains and gather family in one insulated room with portable UL-listed space heaters (never use ovens or grills). 5. Clear your driveway and outdoor unit of snow or debris so the technician can access equipment quickly. 6. Have make & model information ready and silence pets to speed up the service process.
Do you guarantee your emergency repair work and what warranties are offered?
Yes. All emergency repairs carry the same craftsmanship guarantee as our scheduled services. Labor is warranted for 90 days, and replacement parts follow the manufacturer’s warranty—typically 1 year for most OEM components. If the same issue reoccurs within the labor-warranty window, we return at no additional charge. For customers enrolling in our Comfort Club maintenance plan within 30 days of the emergency visit, we extend the labor warranty to a full year and include one free system tune-up to help prevent future breakdowns.