Emergency Service
Emergency Service | Heating and Air Conditioning | Gatlinburg
When Gatlinburg nights dip below freezing or summer humidity stifles the Smokies, you need a team that answers the phone on the first ring and shows up with solutions, not excuses. HEP’s emergency service technicians are on call 24/7, fully stocked and factory-trained to restore comfort before discomfort turns into damage. From roaring furnaces that suddenly go silent to AC units that quit in the middle of a family reunion, we diagnose fast, repair right the first time, and stand behind every fix with clear, upfront pricing.
Locally owned and deeply rooted in the community, HEP has spent decades protecting homes and cabins across Sevier County with reliable heating and air conditioning expertise. One call brings a certified professional to your door—within hours, not days—ready to handle everything from refrigerant leaks to cracked heat exchangers. Anytime comfort can’t wait, trust the hometown crew that treats every emergency like it’s happening in their own home.
FAQs
What types of situations count as an HVAC emergency?
Any scenario that threatens your family’s safety or risks damaging your property is considered an emergency. Examples include total loss of heat during freezing temperatures, complete loss of cooling in extreme summer heat, burning smells or electrical sparking from the unit, refrigerant leaks, carbon-monoxide alerts, and flooding caused by a clogged condensate drain. If you are unsure, call us—our dispatcher will help you determine whether immediate service is necessary.
Are your emergency heating and air-conditioning technicians available 24/7 in Gatlinburg?
Yes. We staff a live answering service 24 hours a day, 365 days a year—including nights, weekends, and holidays. A certified technician is always on call and can be dispatched to any address in Gatlinburg or the surrounding Sevier County area at any hour.
How fast can you get to my home or business when I call for emergency service?
Response times vary with weather and call volume, but most Gatlinburg addresses are reached within 60–90 minutes. Because we station on-call technicians locally, travel time through the mountain roads is minimized. When you call, our dispatcher will give you an estimated arrival window and keep you updated if traffic or severe weather causes delays.
Do you handle all brands and types of equipment during an emergency visit?
Absolutely. Our team is trained and stocked to work on gas and electric furnaces, heat pumps, dual-fuel systems, boilers, central air conditioners, ductless mini-splits, and commercial rooftop units. We carry a broad inventory of universal replacement parts on the truck, and we have after-hours access to local supply houses for brand-specific components when necessary.
What should I do while waiting for the emergency technician to arrive?
First, turn off the breaker to the HVAC system if you smell burning, see sparks, or hear unusual electrical noises. For water leaks, shut off the unit and place towels or buckets to limit water damage. If carbon-monoxide is suspected, evacuate everyone and ventilate the space by opening windows. Gather any warranty paperwork and clear a path to the equipment so the technician can work safely and quickly when they arrive.
How much does emergency HVAC service cost in Gatlinburg?
We charge a flat emergency diagnostic fee that covers travel and the initial system inspection outside of regular business hours. After diagnosis, the technician will present you with up-front repair pricing based on industry-standard rates and part costs—no overtime multipliers or hidden extras. If the repair is extensive, we can apply the diagnostic fee toward the cost of a replacement system or schedule non-emergency work for regular-hour rates to save you money.