- HEP Heat and Air
- Manufacturer-backed Warranties

Manufacturer-backed Warranties
Manufacturer-backed Warranties | HVAC Unit Replacement | Heating and Air Conditioning | Georgetown
When your comfort depends on a new system, you want more than a quick swap—you want confidence that lasts. HEP brings Georgetown homeowners that peace of mind through manufacturer-backed warranties that cover both parts and performance, so every HVAC unit replacement we perform is protected from day one. Our factory-trained technicians remove the guesswork, matching your home’s size and lifestyle to the perfect high-efficiency heating and cooling equipment, then registering your warranty on the spot for hassle-free coverage.
From the first consultation to the final quality check, we handle every detail with transparency and respect for your home. You’ll enjoy lower energy bills, quieter operation, and the assurance that any future hiccup is resolved quickly by pros who know your system inside and out. Ready to upgrade your air and reclaim your comfort? Let HEP deliver an effortless experience backed by the strongest warranties in Georgetown.
FAQs
What is a manufacturer-backed warranty on a new HVAC system?
A manufacturer-backed warranty is a written guarantee issued directly by the HVAC equipment maker (such as Trane, Lennox, or Carrier) that promises to repair or replace specified parts that fail due to factory defects during a set period. Because the coverage comes from the manufacturer—not just the installing contractor—you enjoy nationwide protection and can have authorized warranty service performed even if you move within the U.S. or change service companies.
How long are typical warranty terms for HVAC replacements in Georgetown?
For most new, professionally installed systems, manufacturers offer a 10-year limited parts warranty when the equipment is registered within 60 days of installation. High-efficiency furnaces often carry a 20-year or lifetime heat-exchanger warranty, while premium air-conditioner compressors may have 10–12 years of coverage. Extended labor warranties (1–10 years) are usually available through the contractor or a third-party insurer and can be paired with the manufacturer’s parts warranty for comprehensive protection.
Do I have to register my new HVAC unit to keep the manufacturer warranty valid?
Yes. Virtually all major brands require homeowners to register their new equipment online or by mail—typically within 60 days of the installation date—to receive full coverage. If you forget to register, coverage usually reverts to a shorter base term (e.g., 5 years instead of 10). Our team completes or assists with the registration paperwork for all Georgetown customers so your warranty stays intact without extra hassle.
Does the manufacturer warranty cover labor costs as well as parts?
In most cases the manufacturer covers only the cost of replacement parts; the labor to diagnose, remove, and install those parts is separate. To bridge that gap, we offer optional labor-only warranties and full parts-and-labor protection plans that match the manufacturer’s term length. When combined, these plans can give you true no-out-of-pocket coverage for up to 10 years on most HVAC replacements.
Can my HVAC warranty be transferred if I sell my Georgetown home?
Yes—most manufacturer warranties are transferable once to a new homeowner, provided the original registration was completed and local/state regulations are met. The transfer usually must be filed within 30–90 days of closing. A modest transfer fee may apply, but having an active warranty in place can add value to your property and peace of mind for the buyer.
How do I request service or make a warranty claim if something goes wrong?
Simply call our Georgetown office or submit a request through our website. We’ll verify your equipment’s serial and model numbers, confirm the warranty status with the manufacturer, and schedule a certified technician to diagnose the issue. If a covered part has failed, we handle all paperwork, order genuine replacement parts, and complete the repair—often at no cost to you aside from any non-covered labor (if you don’t have a labor plan). Our goal is to make the process seamless so you can get back to comfortable, efficient heating and cooling as quickly as possible.